North Richland Hills, TX | TempToFT
Do you want to get your foot in the door with the tech industry? Do you enjoy problem-solving and assisting customers? We have the IDEAL job for you!! It includes working for a leader in the wireless e-retailer category, providing mobile device activation and solutions for retail consumers and ultimately providing the best overall customer experience in the industry! Let US help YOU get the job!!
We have 80 openings for Customer Service Representatives! Interviews onsite with the client will be conducted on Tuesday October 24th - October 27th!! START MONDAY, Oct 30th!! Applications accepted daily Monday - Friday promptly between 9am - 11am!!
The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.
Schedule: Monday- Sunday (you must be available to work on the weekends and any major holidays)
Hours: Training 10am-7pm Monday-Friday for 1st week; 2nd week will begin regular shift 2pm-11pm Mon- Sun(40hrs a week)
Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.
Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.
Identify and escalate priority issues to ensure guest satisfaction
Ideal candidates will have the following minimum qualifications:
6+ months of call center experience
Intermediate computer knowledge and skills
Professional phone demeanor
Clear drug screen and background check required
Our office is located at:
2700 Western Center Blvd. Suite 116
Fort Worth, TX. 76131
Please bring with you:
Two forms of ID (government issued)
Phone numbers to your past employers
Voided check for direct deposit, if you are interested
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
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