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Brand Ambassador

Grand Prairie, TX | DirectHire

Post Date: 10/05/2017 Job ID: 84234 Specialties: Call Center/Customer Serv Pay Rate: $40000.00/year

CornerStone Staffing is currently recruiting for the following position:

Job Title: Customer Service Ambassador

Location: South of DFW Airport

Pay: $19/hr.

Schedule: Flexible to work a shift Monday - Sunday, 9am - 10pm

Job Description:

Provide customer service to wholesale and retail clients in all areas related to repairs.

Responsibilities:

  • Answer customer service phone calls related to repairs and After Sales Service issues and inquiries

  • Technical questions

  • Authorized Repair Center Address

  • Repair status, receipt of repair and delivery of repair

  • Cost estimate explanation/questions/revisions

  • Warranty questions

  • Pricing questions

  • Advisement of incoming VIP repair requiring special attention

  • Facilitate certificates of authentication and appraisals

  • Customer service feedback

  • Spare part inquiries

  • Update and maintain the comments in the SAP system

  • Interact with multiple departments and brands, including administration/materials or technical staff about status and escalations for clients

  • Update and maintain dedicated complaint management application

  • Handle complaints via phone, written and email

  • Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior)

  • Take on full responsibility for the client experience

  • Process cost estimate proceeds

  • Maintain and resolve customer service concerns for repairs in a timely manner, as needed. And appropriately escalate customer service issues to leadership team in order to minimize customer dissatisfaction and financial impact.

Requirements:

  • 3+ years in contact center/ customer service environment

  • Background in the luxury retail sector preferred

  • Strong working knowledge of MS Office

  • Prior experience working in call center

Application Process Includes:

  • Drug testing

  • Background check

  • Resume Interview

  1. If you are currently registered with CornerStone Staffing, please apply to Order #84234

  2. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board and not currently registered

3. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board: http://bit.ly/1dEaldj


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