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Call Center Agent

Dallas, TX | TempToFT

Post Date: 07/27/2017 Job ID: 83113 Specialties: Call Center/Customer Serv Pay Rate: $11.25/hour

Work hard Have fun! Calling all Sports Fans!

CornerStone Staffing in LasColinas is recruiting for energetic Sports Fan Advocates for an opportunity to train at TELvista s Dallas Contact Center. Turn your love for SPORTS into your next job! IMMEDIATE HIRE after clearing all hiring assessments! APPLY IN PERSON DAILY! NO Interview - JUST START!

CornerStone Staffing is currently recruiting for the following position:

Job Title: Call Center Fans

2 week paid training beginning August 21 st ! from 3:45pm 12:30am

Location: Dallas, TX

Pay: $11.25 / hour

Schedule : 7am -12am, Monday Sunday (flexible for an 8 hr shift between the time listed and flexible to work OT)

We are looking for call center representatives to act as a liaison by providing product support to our Sports Fans regarding order status, product availability/description, and resolve any emerging questions or problems that our Sports Fans might face. Sports Fan Advocates are responsible for handling merchandise order calls, emails, and chats requiring verbal and written communications.

Job Responsibilities

Be an advocate for our Sports Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Sports Fan experience

Handle inbound calls and/or written communications from Sports Fans regarding orders and inquiries

Compose written responses through communication mediums to include email, chat, and trouble ticketing

Maintain and Protect Sports Fan data, including documentation of discussions, issues, requests, and other relevant information

Flexibility to Work a Weekend Day/Night, Second Shift and/or Holidays

Requirements

High School Diploma or GED

Intermediate Phone, 25 wpm Typing, and Computer Navigation Skills

Excellent Problem-Solving and Follow-Up Skills

Ability to Adapt, Respond, and Prioritize Fan Needs

Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar

Ability to Effectively Communicate Empathy to our Customers

Strong Attention to Detail

Ability to Work in Fast Paced Environment that Values Feedback at All Levels

Ability to Participate in and Complete Mandatory Training

Preferred Qualifications

6 months to 1 year of Call Center/ Retail Customer Service Experience

Familiarity with Microsoft Products

Experience Interacting with Customers through Verbal and/or Written Communications

Sports Fan!

Application Process Includes:

Drug testing | Background check | Skills Assessment *must be done in office*

APPLY IN PERSON DAILY Monday Friday from 9am 11am

To Apply for this Job:

1. Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application

2. After you complete the online application, please come into our office for an interview Monday Friday from 9AM - 11am

CornerStone Staffing LasColinas

5525 N. MacArthur Blvd., Suite 155

Irving, TX 75038


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