Call Center Agents
Dallas, TX | TempToFT
Calling all Sports Fans!! CornerStone Staffing is recruiting for energetic Sports Fan Advocates for an opportunity in Dallas! No Interview- Just Start!
Job Title: Call Center Fans
Number of Openings: 24 openings **Position beginning August 22nd!
Location: Dallas, TX
Pay: $11.25 / hour
Schedule : 7am -12am, Monday Sunday (flexible for an 8 hr shift between the time listed and flexible to work OT)
Length of Assignment: Temp to hire!! Candidate can move to other campaigns. This is a GREAT opportunity to get your foot in the door and go from there!
We are looking for call center representatives to act as a liaison by providing product support to our Sports Fans regarding order status, product availability/description, and resolve any emerging questions or problems that our Sports Fans might face. Sports Fan Advocates are responsible for handling merchandise order calls, emails, and chats requiring verbal and written communications.
Be an advocate for our Sports Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Sports Fan experience
Handle inbound calls and/or written communications from Sports Fans regarding orders and inquiries
Compose written responses through communication mediums to include email, chat, and trouble ticketing
Maintain and Protect Sports Fan data, including documentation of discussions, issues, requests, and other relevant information
Flexibility to Work a Weekend Day/Night, Second Shift and/or Holidays
High School Diploma or GED
Intermediate Phone, 25 wpm Typing, and Computer Navigation Skills
Excellent Problem-Solving and Follow-Up Skills
Ability to Adapt, Respond, and Prioritize Fan Needs
Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
Ability to Effectively Communicate Empathy to our Customers
Strong Attention to Detail
Ability to Work in Fast Paced Environment that Values Feedback at All Levels
Ability to Participate in and Complete Mandatory Training
6 months to 1 year of Call Center/ Retail Customer Service Experience
Familiarity with Microsoft Products
Experience Interacting with Customers through Verbal and/or Written Communications
Application Process Includes:
Drug testing | Background check | Skills Assessment *must be done in office*
APPLY IN PERSON DAILY Monday Thursday from 9am 11am
To Apply for this Job:
1. Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application
2. After you complete the online application, please come into our office for an interview Monday Friday from 9am - 11am