Call Center Representative Direct Start
Irving, TX | Temp
Do you have great CUSTOMER SERVICE experience? Are you looking for a great opportunity to take you into 2018?
CornerStone Staffing in Grand Prairie/Arlington is seeking OUTGOING, Solution Oriented, CUSTOMER SERVICE REPRESENTATIVES to work for a MULTI-LUXURY JEWELRY Brand in the Las Colinas area!!
Work environment includes an in house caf , GYM and ON SITE STARBUCKS!
Don t let this opportunity pass you by, APPLY IN PERSON TODAY Tuesday
Job Title: Guest Service Representative ***40 Openings Direct Start***
Location: Irving, TX
Pay: $14.00 $16/hr BOE
Hours: 8am - 10pm (must be flexible to work 8 hour shift ANY day of the week)
The Guest Service Representative provides a differentiated customer experience, assisting with product sales and customer service. Assists customers with purchasing items and warranty products; processes orders; handles customer inquiries and issues, seeking to provide resolution on the first contact.
Handle calls, chat, email, Social Media and/or other contact types as assigned, assisting customers with sales, fulfilling service requests, responding to general inquiries and resolving concerns; communicating information in a language and at a level that can be readily understood by each customer.
Research product, order and service inquires to provide timely, accurate and complete resolution.
Create and maintain accurate records on all orders, requests, inquires and complaint cases using tracking software - while on the call.
Meet assigned key performance measures such as first contact resolution, sales quotas, close rates, call quality, ticket quality, contact duration, customer satisfaction and others.
Suggest methods to update, simplify, and enhance processes, procedures, and technologies.
2+ years Customer Service experience in a Call Center, Retail, Hospitality or E-Commerce customer
Live chatting with customers via online Web Chatting or Live Chat is highly preferred
Bilingual Spanish is a plus
High school diploma. Some college preferred.
Ability to work with customized case management software in a fast-paced call center environment
Must be able to work shifts during operational hours
Must possess a working knowledge of internet, personal computers, and associated software (including Internet Explorer, Microsoft Word, Microsoft Excel)
Typing skills with a minimum adjusted score of 35WPM
NO DIRECT INTERVIEW RESUME SELECTION THEN START ON Nov. 27 th . APPLY NOW!
For immediate consideration Apply IN PERSON in our Grand Prairie/Arlington office; you may also email your resume to email@example.com
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.
CornerStone Staffing Grand Prairie/Arlington - Daily from 9am - 11am
2505 N. State Hwy 360, Suite 100
Grand Prairie, TX 75050
(Grey Tower next door to Chicken Express)