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Call Center Representative Direct Start

Irving, TX | Temp

Post Date: 11/13/2017 Job ID: 85342 Specialties: Call Center/Customer Serv Pay Rate: $14.00/hour

Do you have great CUSTOMER SERVICE experience? Are you looking for a great opportunity to take you into 2018?

CornerStone Staffing in Grand Prairie/Arlington is seeking OUTGOING, Solution Oriented, CUSTOMER SERVICE REPRESENTATIVES to work for a MULTI-LUXURY JEWELRY Brand in the Las Colinas area!!

Work environment includes an in house caf , GYM and ON SITE STARBUCKS!

Don t let this opportunity pass you by, APPLY IN PERSON TODAY Tuesday

Job Title: Guest Service Representative ***40 Openings Direct Start***

Location: Irving, TX

Pay: $14.00 $16/hr BOE

Hours: 8am - 10pm (must be flexible to work 8 hour shift ANY day of the week)

Job Description:

The Guest Service Representative provides a differentiated customer experience, assisting with product sales and customer service. Assists customers with purchasing items and warranty products; processes orders; handles customer inquiries and issues, seeking to provide resolution on the first contact.

Primary Responsibilities:

  • Handle calls, chat, email, Social Media and/or other contact types as assigned, assisting customers with sales, fulfilling service requests, responding to general inquiries and resolving concerns; communicating information in a language and at a level that can be readily understood by each customer.

  • Research product, order and service inquires to provide timely, accurate and complete resolution.

  • Create and maintain accurate records on all orders, requests, inquires and complaint cases using tracking software - while on the call.

  • Meet assigned key performance measures such as first contact resolution, sales quotas, close rates, call quality, ticket quality, contact duration, customer satisfaction and others.

  • Suggest methods to update, simplify, and enhance processes, procedures, and technologies.

Qualifications:

  • 2+ years Customer Service experience in a Call Center, Retail, Hospitality or E-Commerce customer

  • Live chatting with customers via online Web Chatting or Live Chat is highly preferred

  • Bilingual Spanish is a plus

  • High school diploma. Some college preferred.

  • Ability to work with customized case management software in a fast-paced call center environment

  • Must be able to work shifts during operational hours

  • Must possess a working knowledge of internet, personal computers, and associated software (including Internet Explorer, Microsoft Word, Microsoft Excel)

  • Typing skills with a minimum adjusted score of 35WPM

NO DIRECT INTERVIEW RESUME SELECTION THEN START ON Nov. 27 th . APPLY NOW!

For immediate consideration Apply IN PERSON in our Grand Prairie/Arlington office; you may also email your resume to normad@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

CornerStone Staffing Grand Prairie/Arlington - Daily from 9am - 11am

2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050

(Grey Tower next door to Chicken Express)


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