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Call Center Specialist - Senior

Fort Worth, TX | Temp

Post Date: 07/26/2017 Job ID: 83079 Specialties: Call Center/Customer Serv Pay Rate: $20.00/hour

CornerStone Staffing is currently recruiting for the following position:

Job Title: Call Center Specialist - Tester

Location: Auto Finance Company in North Fort Worth

Pay: $20-25/hr. Based on experience

Schedule: Monday - Friday

Job Description:

Responsible for supporting the Business Analysts/Team Leads with consulting, projects, data, testing, presentations, and administrative tasks. The department is the business owner for several call center applications including an automated self-severe system (IVR), call routing, call recordings, quality management, and call mining. The core mission of this team is We listen, educate, and empower our business partners by communicating, implementing and maintaining proactive call center services solutions.

Requirements:

Minimum level of formal education required: Bachelor s Degree in Business Administration; Communications; Marketing; Any Major

Knowledge and Experience:

5-8 years overall experience
1-3 years of IT experience
3-5 years of Finance and/or Marketing expience
Experience with website development or maintenance

Skills:

Basic Project Management
PC Skills Training
Professional & Interpersonal Skills Training
IT Technical Skills
eTechnologies
Testing
Technical Skills Training
Brand Management
Communication Strategy
Corporate Marketing
Information Management
Attention to detail
Business Acumen and Organizational Savvy
Continuous Quality & Performance Improvement
Creativity & Innovation
Customer Focus

For immediate consideration, email your resume to: jonathanc@cornerstonestaffing.com

To Apply for this Job:

  1. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board.

  2. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board: http://bit.ly/1dEaldj

  3. After completing the Online Application, come to the North Fort Worth office to interview with a recruiter at 9 a.m.:

CornerStone Staffing North Fort Worth
2700 Western Center Blvd, Suite 116
Fort Worth, TX 76131


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