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Customer Experience Team Lead

The Colony, TX | TempToFT

Post Date: 09/11/2017 Job ID: 83848 Specialties: Call Center/Customer Serv Pay Rate: $18.00/hour

CornerStone Staffing is currently recruiting for the following position:

Job Title: Customer Experience Team Lead

Location: The Colony, TX just off TX-121 and the North Dallas Tollway

Pay: $18/hr

Schedule: Monday - Friday between 7am and 6pm

Job Description:

Will be leading a very small team of Customer Experience Specialists. Will also be taking calls and training new team members.
Will take inbound calls from dentists and dental staff in regards to dental products and invoices.

Provide excellent customer service and assist with any questions or concerns about products, will also assist with escalated calls

Job Duties:

  • Respond to inquiries from customers and follow up in a timely, courteous and professional manner.

  • Update customer records based on the communication with customers (including address, phone number, email changes, etc.)

  • Handle a broad array of customer inquiries regarding product offerings, pricings, billings, etc.

  • Provide assistance in utilizing the appropriate products or services.

  • Research and resolve customer issues.

  • Process customer orders and sales.

  • Document customer complaints and work with other departments on the investigation of the complaints as needed.

  • Review website regularly and outgoing content to customers to ensure that information is always up to date.

  • Maintain broad knowledge of products, pricing, promotions, and procedures.

Requirements:

  • 3-5+ years in Customer Service - must have stable job history.

  • Must have previous experience as a Team Lead or Office Manager.

  • Must have experience with relationship building with clients and potential clients.

  • Experience with CRM, Invoicing and order entry must be shown on your resume.

  • Strong Communication Verbal/Written

  • Excellent Computer and Typing Skills

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application if you are new to CornerStone Staffing, come to the Addison office to interview with a recruiter Mon Thu @ 9am:

CornerStone Staffing Addison

5080 Spectrum Drive, Suite #100W

Addison, TX 75001


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