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Customer Relations Support Specialist II

Fort Worth, TX | Temp

Post Date: 06/15/2017 Job ID: 82527 Specialties: Call Center/Customer Serv Pay Rate: $15.00/hour

Do you have excellent Customer Service experience and looking for a wonderful company to be a part of? If so, KEEP READING!

CornerStone Staffing is hiring for the following position:

Job Title: Customer Relations Support Specialist II

Location: Fort Worth, Texas

Pay: $15-$16/hr

Schedule: 8am - 5pm

Job Description: The Customer Relations Support Specialist II is responsible to track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.

Work effectively and efficiently with customers who have varying degrees of product and technical proficiency

Provides customer support to customers mainly through written correspondence and phone, when necessary

Handles and resolves customer inquiries/concerns

Respond to all customers within assigned service levels and take ownership of resolving customer issues

Assist Mortgage Services Supervisor with special projects as needed

Consults with Escalation Specialist and Customer Service Representative on non-complex issues to learn through experience

May provide guidance and/or mentoring to less experienced customer service associates within department

Job Requirements

1+ Years of Customer Service experience

1+ Years of Mortgage Servicing experience

Excellent communications and interpersonal skills

Proficiency in Word, Excel, PowerPoint, and Outlook

Excellent problem solving skills

Excellent written and verbal communication skills

Provide quality interactions with internal and external sources

Excellent customer service

Good organizational skills

Excellent problem solving skills

Solid Analytical skills

Execute and prioritize multiple tasks

Application Process Includes:

  • Background check

  • Resume interview

  • Credit Check

For immediate consideration, send your resume to michellez@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application, come to the Fort Worth office to interview with a recruiter:

CornerStone Staffing Fort Worth

1200 Summit Avenue, Suite 518

Fort Worth, TX 76102


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