Customer Service Coordinator
Coppell, TX | TempToFT
CornerStone Staffing has partnered with a customer that is the third-largest manufacturer of kitchen cabinets in the United States and Canada. Our company has served builders since 1980 the company launched a new brand in 1990; They have been committed to delivering on-time and complete cabinetry ever since.
CornerStone Staffing is currently recruiting for the following position:
Job Title: Builder Service Representative I
Location: Coppell, TX
Schedule: Monday - Friday; 7am - 4pm
Provide data entry support and/or builder serve support to the builder center by performing data entry of customer orders, processing orders released by the builder and assisting in scheduling field service. Provide clerical support and collect housing start information for distribution throughout the builder center. Work should be consistent with our Mission Statement, CITE Principles, and Timberlake standard operating procedures (SOP).
Effectively perform data entry of customer orders using current client standardized processes and procedures.
Key and/or verify original orders in client Order Manager (TOM), Order Billing System, or Encore.
Receive, understand, and distribute customer information related to starts, schedules, selections, purchase orders and warranty requests from the Builders electronic and/or internet based systems.
Perform pre-calls for delivery and installation, as needed, to confirm builder s delivery and installation
schedule, verify correction completion of requests and verify requested selections.
Notify Customer Service and Builder Operations of any scheduling, installation, delivery, or color changes from pre-call.
Perform receptionist functions.
Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality
Management Systems (QMS), and other American Woodmark Corporation (AWC) proprietary systems.
Develop an extensive knowledge product base.
Manage and/or direct communication from and/or customer, subcontract installers, clients, and vendors.
Schedule and assign installations. Verify ship and installation dates per builders release and schedule.
Research and schedule service/warranty requests. Coordinate, if necessary, deliveries for installations and service items.
Support efforts by all members of AW to continuously improve departmental, location and company performance.
Education, Experience and Skills:
High School Diploma or GED, some college courses beyond high school preferred;
1 to 3+ years experience in a customer service or high paced office environment;
Advanced keyboarding skills required, knowledge of Windows based programs and Microsoft office applications;
Excellent communication and organization skills;
Ability to prioritize and multi-task
The ability to work in a team environment
Ability to read, and interpret common business documents including reports, charts, graphs and diagrams. Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquires or complaints from customers/clients, members of the business community and public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Application Process Includes:
For immediate consideration, send your resume to our LasColinas branch at email@example.com
Please add "Builder CSR" in the subject line when presenting your resume.
To Apply for this Job:
Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board.
Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board: http://bit.ly/1dEaldj
After completing the Online Application, come to the Las Colinas office to interview with a recruiter:
CornerStone Staffing Las Colinas
6333 N. State Highway 161, Suite 180
Irving, TX 75038