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Customer Service Representative

Coppell, TX | Temp

Post Date: 11/13/2017 Job ID: 84949 Specialties: Call Center/Customer Serv Pay Rate: $16.00/hour

CornerStone Staffing is partnered with a premier Mortgage Company in the Coppell area that is in need of Customer Service Reps. These temp to hire opportunities, offering benefit options and a stable but busy work environment within an ever growing industry.

Job Title: Customer Service Representative

Location: Coppell, TX

Pay: $16/hr

Schedule: Hours are Monday - Friday 10:00 a.m. - 7:00 p.m.

Job Description:

Make outbound phone calls to vendors to obtain order placement, status updates, or provide additional information for appraisal orders.
Take inbound phone calls from various phone queues, and answer vendors/clients questions and concerns.
Provide prompt customer service to clients by acting on communications received and resolve issues within orders.
Document all communications in Rels Valuation s internal order notes in a compliant manner with Operation s procedures.
Ensure all escalations are handled through completion and the client is updated with resolution or status.

Ensure all appropriate business line procedures and guidelines are followed throughout the life of the order.


1-2 years working in a call center environment, Mortgage preferred

Attention to detail and appropriate business knowledge is utilized when placing an order, answering inbound phone lines, addressing emails, or providing follow up.

High School Diploma or equivalent required.

Min 35WPM

Working Conditions:

  • Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift.

  • Candidates must be able to work in a STRUCTURED, fast paced environment.

  • Candidates must also be comfortable working with a computer and typing.

Application Process Includes:

  • Drug testing

  • Background check

For immediate consideration, send your resume to

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.

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