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Customer Service Representative

Fort Worth, TX | TempToFT

Post Date: 11/30/2017 Job ID: 85549 Specialties: Call Center/Customer Serv Pay Rate: $13.00/hour

Are you looking for an exciting career with an amazing bank? Are you dedicated to helping people and always strive to provide the best customer service possible? We have multiple opportunities for people like YOU!

CornerStone Staffing is currently recruiting for Customer Service Representative!

Job Title:Customer Service Representatives - MULTIPLE OPENINGS!

Location: Fort Worth, TX

Pay: $13/hour

Schedule: Must be available to work any 8 hour shift between 9am - 6:30pm, M - F, & Rotating Saturdays - 9am-1pm

Job Description: Customer Services Representative will service member s accounts via phone, providing professional, courteous and accurate service in a timely manner..

  • Deliver exceptional service to members by answering inbound calls timely, professionally and courteously

  • Maintain performance standards in quality, attendance, and an overall team centric work ethic

  • Take ownership of each member while empathizing and prioritizing member needs

  • Build lasting relationships with members by always being available, offer products and services as appropriate, and put each member first with every interaction

  • Protect the member from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt

  • Resolve conflicts and manage member expectations

  • Candidate are responsible for adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.

Requirements:

Minimum of one year prior call center or financial experience required

Effective verbal and written communication with both external and internal members

Problem Solving Skills

Approach problems logically and with good judgment to ensure the appropriate member outcome

Accuracy and attention to detail

Required to abide by all applicable regulatory and department policy and procedures

Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member

Previous customer service experience

Must be willing to work in a fast pace environment that requires 100% phone-based interaction

Excellent attendance a MUST

Ability to easily commute to call center in Downtown Fort Worth

High school diploma or equivalent

Willing to work Monday-Friday 9:30am - 6:30pm with alternating Saturdays.

Bi-Lingual is a PLUS

Application Process Includes:

  • Background check

  • Soft credit check

  • Hair follicle drug test

For immediate consideration, send your resume to michellez@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application, come to the Fort Worth office to interview with a recruiter:

CornerStone Staffing Fort Worth

1200 Summit Avenue, Suite 518

Fort Worth, TX 76102


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