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Customer Service Support Agent

Fort Worth, TX | TempToFT

Post Date: 10/02/2017 Job ID: 83418 Specialties: Call Center/Customer Serv Pay Rate: $13.50/hour

Do you love working in a fast paced phone environment? Are you someone who loves ensuring a great and productive experience? We have a GREAT opportunity for you!!

CornerStone Staffing in Arlington is recruiting for 5 Customer Service Dispatch associates for an insurance and financial company near DFW airport. This is your chance to start a career with a great company!

Position: Customer Service Support Agent

Schedule: Flexible to work a shift between 7am - 6pm, Monday - Friday

Compensation: $13.50/hr.

Job Description:

  • Takes incoming telephone calls from Credit Union personnel

  • Navigates computer systems to properly address client inquiries

  • Provides information and instruction to clients to facilitate proper resolution to inquiries

  • Resolves problems within bounds of authority or requests assistance from other colleagues or Team Lead as necessary

  • Inputs necessary information into computer system with information obtained from clients

  • Maintains a high level of service with clients and meets performance targets

  • Develops and maintains productive working relationship with team members

  • Promotes and maintains a positive, professional image of the company

  • Completes project work as specified by the Team Lead

  • Assists with call overflow from other Contact Center Teams as needed

Requirements:

  • High school diploma or equivalent

  • 2-3 years of customer service and/or administrative experience, insurance industry preferred

  • Ability to be empathetic and patient

  • Ability to catch on to new processes very quickly!

  • Have the urge to help customers and ensure great quality

  • Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation and email)

  • Strong interpersonal and customer service skills

  • Ability to accurately interpret information as well as demonstrate problem solving skills

  • Application of good judgment and decision making

  • Ability to work efficiently both independently and as part of a team

  • Ability to prioritize work to meet deadlines

  • Ability to comprehend and apply program policies and procedures in an effective manner

  • Insurance industry knowledge a plus

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical testing

  • Resume/Interview

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.


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