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Customer Support Rep I

Fort Worth, TX | TempToFT

Post Date: 10/12/2017 Job ID: 84352 Specialties: Administrative/Clerical Pay Rate: $14.00/hour

CornerStone Staffing has some Career Opportunity positions available with a Large Pharmaceutical company located North Fort Worth needing Pharmacy Customer Support Call Center Representatives to handle Inbound customer calls.

As the nation s largest pharmaceutical distributor, they are committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time.

As a pharmacy customer support representative you will handle inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues of non-technical nature. This includes documenting calls, communicating new product/service offerings, and escalating critical complex issues to next level of support.

Key Responsibilities:

  • Accept inbound calls and handle customer requests

  • Meet all departmental goals including schedule adherence, average handle time and quality monitoring

  • Communicate effectively with internal and external customers

  • Troubleshoot customer issues, which may involve research, product knowledge, procedures or regulations in order to resolve the problem

  • Document issue in call tracking system

Requirements:

  • Six months customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind

  • Excellent communication skills and the ability to learn quickly

  • Flexibility to work any shift between 6am - 11pm which also includes nights, weekends and holidays. They are a 24/7 - 365 day operation.

Additional Knowledge & Skills:

  • MS Office (Excel, Word, Outlook)

  • Organized and detail oriented

  • Initiative

  • Positive attitude

  • Excellent attendance record

  • Strong schedule adherence

  • Multitasking abilities

  • High levels of engagement

  • Time management skills

  • Minimum of one year experience in a call center environment preferred

  • Pharmacy tech experience preferred

  • Bilingual differential for fluent Spanish speaking individuals!!

For immediate consideration, send your resume to pamr@cornerstonestaffing.com

To Apply for this Job:

  1. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board.

  2. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board: http://bit.ly/1dEaldj

  3. After completing the Online Application, come to the North Fort Worth office to interview with a recruiter:

CornerStone Staffing North Fort Worth

2700 Western Center Blvd, Suite 116

Fort Worth, TX 76131


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