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Customer Support Rep II

Euless, TX | TempToFT

Post Date: 12/05/2017 Job ID: 85611 Specialties: Administrative/Clerical Pay Rate: $14.00/hour

CornerStone Staffing is currently hiring a Customer Support Rep for a medical credentialing company!

  • We are looking for candidates who have experience working in the health care, administrative, customer service fields

  • Candidate can not have more than two jobs in the last three years- longevity is important

  • This company has an AMAZING ENVIRONMENT!!!

  • If you do a great job and your attendance is good there is an opportunity to get hired on permanent. (After 90 days)

Immediate opening Customer Support Representative II

Pay Rate: 14/hr.

Shift Time: Available between 8a-5pm (Monday Friday) GREAT HOURS for that work/life balance!

Essential Job Functions:

  • Provide friendly, responsive customer service

  • Assist with questions for completion of application, including minimal technical support

  • Answer general inquiries

  • Communicate with all internal

  • Answer incoming calls and transfer to a staff member when appropriate

  • Communicate with all internal workgroups as necessary

  • Handle escalated calls in absence of supervisor

  • Provide internal/external customer service according to established guidelines

  • Respond to customer written inquiries

  • Record details of customer interaction

  • Assign identification numbers for unauthenticated application

  • Analyze applications and provide comprehensive status to authorized users

  • Code medical and graduate medical education programs as necessary

  • Submit updates for institution codes including pre-medical, medical and graduate medical education

  • Review completed profiles to assist with resolving specific board deficiencies

  • Assist with training of team members

  • Additional duties as assigned

Professional Background Required:

Education: High School Diploma or equivalent. College preferred.

Experience: 3-4 years office experience, including 2+ years experience in customer service, preferably in a health care or professional association setting. Working knowledge of Windows environment, experience with Microsoft Office. Typing/data entry skills of 45-50 wpm, with a high level of accuracy. Strong knowledge of FCVS policies and procedures a plus.

Skills: The ideal candidate must possess excellent listening, verbal and writing skills and have the ability to answer a multiple-line call management system. Must be able to analyze, problem solve and make appropriate decisions with minimal supervision. Must possess the ability to effectively

Please apply in person daily Monday-Thursday from 9am-11am for IMMEDIATE CONSIDERATION. If you are not able to make it into the office please send your resume to leighl@cornerstonestaffing.com. Please put the position you are applying for in the body of your email.

Address to CornerStone Staffing Las Colinas:

633 N. State Highway 161, Suite 180

Irving, TX 75038

We are located at the intersection of Hwy 161(George Bush) & Hwy 114, on the Southwest corner. Our office is located in the Las Colinas Corporate Center which are twin grey towers with dome caps on the roof. We are in the shorter of the 2 towers. 3 flags are out in front of the buildings, closest to the Hwy 114/161 intersection. You will see an "HD Vest" sign when you are pulling into the building that is closest to 161.

Parking: After turning into the campus, visitor parking is located in front of the buildings. There is additional visitor parking on the top-level of both parking garages. The west-parking garage is directly off of TX-114 and the east-parking garage is between the buildings.

*********How to be prepared for your interview************

-Please bring 2 forms of government ID along with references for at least 3 years of work history

-Prior to coming into the office visit our website at www.cornerstonestaffing.com and complete the online application as well as upload your resume electronically.

-Please allow 2 hours for the interview process (Interviewing, Reference checking and clerical testing)


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