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Customer Support Rep

Euless, TX | TempToFT

Post Date: 01/03/2018 Job ID: 85886 Specialties: Administrative/Clerical Pay Rate: $14.00/hour

CornerStone Staffing is currently hiring a Customer Support Rep for a medical credentialing company!

  • We are looking for candidates who have experience working in the health care, administrative, customer service fields

  • Candidate can not have more than two jobs in the last three years- longevity is important

  • This company has an AMAZING ENVIRONMENT!!!

  • If you do a great job and your attendance is good there is an opportunity to get hired on permanent. (After 90 days)

Immediate Opening- Customer Support Representative II

Pay Rate: 14/hr.

Shift Time: Available between 8a-5pm (Monday Friday) GREAT HOURS for that work/life balance!

Essential Job Functions:

  • Provide friendly, responsive customer service

  • Assist with questions for completion of application, including minimal technical support

  • Answer general inquiries

  • Communicate with all internal

  • Answer incoming calls and transfer to a staff member when appropriate

  • Communicate with all internal workgroups as necessary

  • Handle escalated calls in absence of supervisor

  • Provide internal/external customer service according to established guidelines

  • Respond to customer written inquiries

  • Record details of customer interaction

  • Assign identification numbers for unauthenticated application

  • Analyze applications and provide comprehensive status to authorized users

  • Code medical and graduate medical education programs as necessary

  • Submit updates for institution codes including pre-medical, medical and graduate medical education

  • Review completed profiles to assist with resolving specific board deficiencies

  • Assist with training of team members

  • Additional duties as assigned

Professional Background Required:

Education: High School Diploma or equivalent. College preferred.

Experience: 3-4 years office experience, including 2+ years experience in customer service, preferably in a health care or professional association setting. Working knowledge of Windows environment, experience with Microsoft Office. Typing/data entry skills of 45-50 wpm, with a high level of accuracy. Strong knowledge of FCVS policies and procedures a plus.

Skills: The ideal candidate must possess excellent listening, verbal and writing skills and have the ability to answer a multiple-line call management system. Must be able to analyze, problem solve and make appropriate decisions with minimal supervision. Must possess the ability to effectively

Please apply in person daily Monday-Thursday at 9am IMMEDIATE CONSIDERATION. If you are not able to make it into the office please send your resume to daliah@cornerstonestaffing.com. Please put the position you are applying for in the body of your email.

Address to CornerStone Staffing Las Colinas:

5525 N MacArthur Blvd #155

Irving TX 75038

*********How to be prepared for your interview************

-Please bring 2 forms of government ID along with references for at least 3 years of work history

-Prior to coming into the office visit our website at www.cornerstonestaffing.com and complete the online application as well as upload your resume electronically.

-Please allow 2 hours for the interview process (Interviewing, Reference checking and clerical testing)


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