Eligibility Specialist - Non-profit - Dallas
Dallas, TX | TempToFT
CornerStone Staffing has partnered with a customer that is a non-profit organization in Dallas. Do you enjoy helping others? Start your new career August 28th! The client is ready to interview! See below how you can apply for this great organization.
CornerStone Staffing in Arlington/GP is currently recruiting for the following position:
Job Title: Eligibility Specialist - 2 OPENINGS
Location: Dallas, TX
Schedule: Must be available to work an 8 hour shift between 7:30AM - 5:30PM, Monday - Friday
Eligibility Specialist - must be able to work at the main office, N. Dallas or S. Dallas office - (Alpha and Preston or I-35 & Mockingbird or Redbird location)
As an Eligibility Specialist, you will oversee a caseload of customers to ensure positive employment outcomes. Position is responsible for customer intake, eligibility determination, and placement of eligible children in the appropriate childcare settings. Contacting customers will be required to gather necessary information and explain outcomes, customer rights and responsibilities.
POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS
Determine Eligibility: Determine eligibility, maintain, and complete all eligibility records for case files, including eligibility screening, assessment of family needs, assessing of parents share of costs, and processing of appropriate enrollment forms. Must adhere to state and local policies, and accurately determine eligibility based on confidential financial documentation. Must be able to discontinue services when necessary.
Customer Service : Educate and offer solutions. Be able to interpret and communicate state and local policies and procedures to customers in an understandable manner. Educate new customers coming into program. Offer solutions for other related issues customers might be facing example; if they are not eligible, offer other alternatives.
One to two years of HIGH volume call center experience ***non-profit, government, or workforce development programs with direct experience in eligibility determination is a plus!**
Must be able to adapt to frequent policy changes and show flexibility
Must have above average critical thinking and problem solving skills, and be results driven
Ability to accurately interpret and understand customer correspondence
Must have excellent task management skills, which include organization, attention to detail, time management, multi-tasking, and prioritizing work
Strong computer skills proficiency in Microsoft Word and Microsoft Excel required
Strong written and verbal communication skills required
Must promote a positive work environment and have prompt and regular attendance required
Must possess outstanding business ethic
Bilingual Spanish preferred
Computer, Server, fax, scanner, telephone headset and all office equipment
Application Process Includes:
For immediate consideration, APPLY IN PERSON, DAILY at 9am sharp! Please ask for Norma Alvarez
To Apply for this Job:
1. Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application
2. After you complete the online application, please come into our office for an interview, DAILY at 9AM:
CornerStone Staffing Arlington/Grand Prairie Branch
2505 North State Hwy 360, Suite 100
Grand Prairie, TX 75050
(We are located in the tall tower next to Chicken Express)