CornerStone Staffing is currently recruiting for an Fleet Services Rep for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title: Fleet Services Rep

Location: Auto Finance Company in North Fort Worth

Pay: $23 - $26/hr Based on experience

Schedule: Mon - Fri | 8am - 5pm

Job Description:

In this role, you will be responsible for delivering exceptional service to Fleet customers and dealers, fostering strong customer relationships in support of Customer Satisfaction Index (CSI) and Dealer Satisfaction Index (DSI) goals. You will serve as the primary point of contact for inquiries and requests from customers, dealers, sales teams, and other internal partners related to the fleet portfolio.

Key Responsibilities:

• Provide a single point of contact for all fleet-related inquiries and requests.

• Build and maintain strong relationships with customers and dealers to support CSI/DSI objectives.

• Ensure timely follow-up on delegated tasks and responsibilities.

• Minimize legal and financial risks through adherence to procedures and excellence in processing.

• Manage a wide range of tasks, from client services to re-marketing, involving high levels of complexity.

Job Deliverables:

• Legal Document Preparation: Prepare legal documents for various account modifications including lease renewals, rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE s, substitution of collateral, and restructures. Audit executed documents for completeness and process modifications in the portfolio system.

• Inquiry Response: Respond promptly to inquiries received via mail, email, cases, and phone. Provide requested account information and perform updates, such as payoffs, insurance loss and repair check endorsements, amortizations, payment histories, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.

• Request Fulfillment: Complete requests related to account questions, title releases, document provision, and payoffs. Ensure issues delegated to other areas are resolved. Build relationships with internal partners to ensure compliance with partner policies. Collaborate with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from customers.

• Payment Management: Review unapplied incoming payments daily, research for posting instructions, and coordinate timely account dispositions and title releases with the ART department.

• Lease Management: Manage maturing leases by initiating contact with customers, consulting them on available lease end options (turn-in, payoff, lease renewal, rewrite), and determining their intentions. Follow up on the assigned maturity portfolio to ensure accounts are processed before reaching 30 days past maturity.

Knowledge, Skills & Abilities

3-5 years of overall work experience / Including experience in the following

1+ years in collections

1+ years in compliance

2+ years in customer service

1+ years in re-marketing

Education

High School Diploma, BA/BS preferred

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Southlake Office .