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Guest Services Chat Agent

Irving, TX | TempToFT

Post Date: 09/11/2017 Job ID: 83821 Specialties: Call Center/Customer Serv Pay Rate: $14.00/hour

CornerStone Staffing has 3 - OPENINGS!!! Are you available for a great opportunity with an amazing company!! Their dedication to professionalism and customer service sets them apart in the industry. Do you have Web Chat or Online Chatting experience? This company offers an incredible work environment & are looking to start right away! See below how you can apply today!!

CornerStone Staffing has partnered with a customer that is seeking a Call Center Agent with WEB CHAT experience. See below how you can APPLY with this great organization!!

Don t let this opportunity pass you by, APPLY IN PERSON TODAY!! Conversion possible right at 90 days!!

Job Title: Call Center Web Chat Agent

Location: Irving, TX

Pay: $14.00/hr

Schedule: Monday - Sunday flexible from 10am - 10pm

The E-commerce Chat Agent provides a differentiated customer experience, assisting with product sales and customer service. Assists customers with purchasing items and warranty products; processes orders; handles customer inquiries and issues, seeking to provide resolution on the first contact.

Primary Responsibilities:

1. Handle calls, chat, email, Social Media and/or other contact types as assigned, assisting customers with sales, fulfilling service requests, responding to general inquiries and resolving concerns; communicating information in a language and at a level that can be readily understood by each customer.

2. Research product, order and service inquires to provide timely, accurate and complete resolution. Use assigned autonomy to override established policy and issue compensation and/or discounts when required to create customer satisfaction. Maintain confidentiality regarding customer information, pricing, HR related issues, and corporate initiatives. Escalate calls as appropriate to Internal Help Desk or Supervisor.

3. Create and maintain accurate records on all orders, requests, inquires and complaint cases using tracking software - while on the call. Make proper and consistent use of tools and reference materials in researching issues and providing solution. Appropriately assign unresolved issues to the correct resolving groups via case management system.

4. Meet assigned key performance measures such as first contact resolution, sales quotas, close rates, call quality, ticket quality, contact duration, customer satisfaction and others.

5. Suggest methods to update, simplify, and enhance processes, procedures, and technologies.

Qualifications:

  • 2+ years Call Center experience

  • MUST have experience chatting with customers via online Web Chatting or Live Chat

  • MUST be fluent in Spanish

  • High school diploma. Some college preferred.

  • Ability to work with customized case management software in a fast-paced call center environment

  • Must be able to work shifts during operational hours (Monday-Friday 10:00am to 10:00pm, Saturday 10:00am to 8:00pm), subject to change

  • Must possess a working knowledge of internet, personal computers, and associated software (including Internet Explorer, Microsoft Word, Microsoft Excel)

  • Typing skills with a minimum adjusted score of 30 WPM

  • Must be able to sit at a computer or monitor for extended periods of time

Special Skills / Knowledge Set Required of Position:

  • Ability to display courtesy and telephone etiquette, call control, typing

  • Ability to handle stressful situations including changing deadlines

  • Ability to calm or diffuse volatile situations when handling difficult callers

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical testing *** this is required in order to be presented to the client

For immediate consideration, APPLY IN PERSON! If you are unable too please send your resume to our office at markeshiah@cornerstonestaffing.com please add "Chat Agent" in the subject line.

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application


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