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Health Insurance Customer Service Representative

Irving, TX | TempToFT

Post Date: 11/13/2017 Job ID: 84871 Specialties: Call Center/Customer Serv Pay Rate: $16.50/hour

Are you FRIENDLY and OUTGOING? Do you have call center experience working in the HEALTH INSURANCE INDUSTRY? Do you want to work for a GREAT company? I want to speak with YOU!!

CornerStone Staffing has partnered with a customer in the Health Insurance Industry who is in need of experienced Customer Service Representatives

Job Title: Health Industry Customer Service Representative

Pay: $16+ (Based on Experience)

Schedule: 9:30am- 6pm, 10:30am-7pm

Job Description:

The Customer Service Representative (CSR) is responsible for handling inbound customer calls from both providers and members. The primary focus of a CSR is to provide exceptional service at all times.

Responsibilities:

  • Answer questions from providers and members about benefits and eligibility.

  • Escalate calls to the necessary department when appropriate.

  • Make callbacks to customers as needed.

  • Maintain a high accuracy level by providing complete and accurate information at all times.

  • Be courteous and respectful to all callers.

  • Document notes of each call to ensure all information is saved correctly.

  • Abide by all Customer Service Goals as set by the Manager of the department.

Education and Experience

  • 2-3 years of inbound call center experience in the health insurance industry

  • High school diploma or GED required

  • Excellent Job Stability

  • Advanced keyboarding skills required, knowledge of Windows based programs and Microsoft office applications;

  • Excellent communication and organization skills;

  • Ability to prioritize and multi-task

  • The ability to work in a team environment

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.


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