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Healthcare Customer Service Agent

Irving, TX | Temp

Post Date: 10/03/2017 Job ID: 84200 Specialties: Call Center/Customer Serv Pay Rate: $14.50/hour

Great Pay, No Weekends, No Selling, Flexible Shift Options & Advancement Opportunities

CornerStone Staffing has partnered with a customer that is a leading on-demand provider of Consumer-Directed Benefits in the United States.

WE HAVE AN URGENT NEED FOR 20 CALL CENTER/CUSTOMER SERVICE POSITIONS

APPLY IN PERSON AT THE LAS COLINAS CORNERSTONE STAFFING OFFICE ! Positions are first come, first service for qualified candidates.

CornerStone Staffing is currently recruiting for the following position:

Job Title: 20 Openings - Customer Service Agent

Start Date: 10/16/17 **candidates must be identified by 10/06/17

Location: North Irving, TX

Pay: $14.50 hr.

Schedule: Must be available for an 8 hour shift between the hours of 7am - 7pm for an 8 hour shift. Flexible for OT during the week and Saturday's if required

Length of Assignment: Looking for candidates who can commit to a assignment 6-8 months, with the possibly for conversion for top performers! This company is experiencing rapid growth and there is room to build a career!

Job Description:

OVERVIEW AND REPORTING RELATIONSHIP

Receive incoming calls from participants and/or escalations through Tier 1 calls in order to answer questions related to their COBRA account reporting to the supervisor of the Call Center

OTHER REPRESENTATIVE DUTIES

Maintain a high level of customer service while maintaining a high number of incoming calls and an average speed per call consistent with the participant needs

QUALIFICATIONS

  • Must possess strong customer service experience in call center atmosphere - CALL CENTER EXPERIENCE IS PREFERRED BUT NOT REQUIRED/ candidates can be disqualified based on job stability

  • Must have proper telephone etiquette and have an ability to remain calm under high-pressure telephone situations

  • Must be able to research and resolve participant issues from the Tier 1 PSOs

  • Review and resolve escalated issues as needed in order to deliver excellent customer service

  • Must be familiar with the Windows environment including Microsoft Word, Excel, Outlook, Access

  • Strong problem solving skills/ Strong Customer Service/Communication skills/Time Management skills

  • Ability to multitask and complete tasks in an efficient and timely manner

  • Knowledge of COBRA law is a plus

  • Completed High School Diploma or GED required (education will be verified prior to starting)

  • Excellent attendance record (Employment references will be checked prior to starting)

  • Ability to attend every single day of training for the entire four weeks. Attendance is critical, if there are any tardies or absences during the four week training, we will evaluate the need to end your assignment.

  • We conduct background checks including, but not limited to: employment history, criminal history, driving record, education, and professional references.

Benefits Offered if Hired On: PTO, Competitive 401k, Opportunity for advancement!

Application Process to Qualify Includes:

  • Drug testing

  • Background check

  • Clerical testing

For immediate consideration, send your resume to arlington.resume@cornerstonestaffing.com and put " Healthcare Call Center" in the subject line

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing - Arlington/Grand Prairie

2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050


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