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Immigration Documentation Support

Plano, TX | TempToFT

Post Date: 09/14/2017 Job ID: 83899 Specialties: Call Center/Customer Serv Pay Rate: $14.50/hour

CornerStone Staffing is currently recruiting for the following position:

Job Title: Immigration Documentation Support

Location: Plano

Pay: $14.50

Schedule: 9:00 to 6:00 Monday through Friday

Job Order Number: 83899

Job Description:

  • Assist callers with completing immigration paperwork.

  • Addresses and resolves queries; logs all queries through AHD tickets; engages other team members or appropriate escalation points to resolve queries that are beyond the scope of their ability or responsibility.

  • Uses the appropriate AHD categories for logging tickets.

  • Creates a positive employee support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling employees with a consummately professional attitude.

  • Ensures the end-to-end employee experience and provides a single point-of-contact for the employees.

  • Analyzes and resolves queries regarding use of AIMS, GICS or Assignment System. Logs and tracks queries from identification through resolution. Follows up with other team members involved in resolution to ensure queries are resolved, requests are filled, and the employee communication is complete. Documents resolutions and updates self-help and staff knowledge bases.

  • Grows general knowledge of current operations proceses and US Immigration Law, thus increasing ability to resolve requests on first contact.

  • Provides after hours and on-call support as needed.

  • Adheres to and supports GI Compliance, policies, and procedures.

  • Maintains and protects confidentiality with regard to all aspects of employee information.

  • Performs other duties as assigned

Application Process Includes:

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application if you are new to CornerStone Staffing, come to the Addison office to interview with a recruiter Mon Thu @ 9am:

CornerStone Staffing Addison

5080 Spectrum Drive, Suite #100W

Addison, TX 75001


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