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Mortgage Valuations Specialist

Coppell, TX | Temp

Post Date: 06/21/2017 Job ID: 82614 Specialties: Administrative/Clerical Pay Rate: $16.00/hour

CornerStone Staffing has partnered with a well known Mortgage Servicing Company in the Coppell area. We are looking for candidates for a Valuations Quality Specialist position that will be heavily involved with managing appraisals orders using a queue management system and processing various requests. This is a long term opportunity that could possibly extend into a temp to hire opportunity, that will offer excellent growth potential within an ever changing industry!

Job Title: Valuation Quality Specialist

Location: Coppell, Texas

Pay: $16.00/hr

Schedule: Monday - Friday 8am - 5pm.

Job Description:

  • Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies;

  • assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order.

  • Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders.

  • Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting.

Primary Responsibilities:

  • Interfaces with internal and external customers to resolve customer service calls/queries/problems.

  • Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests.

  • Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.

  • Maintains and creates logs, reports, records and files to document order activity and action items.

  • Investigates, analyzes, coordinates and tracks complex customer issues and problems.

  • May contact appraisers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.

  • May interface with different departments/groups to coordinate resolution of issues.

  • Tracks orders as necessary


  • HS Diploma/GED

Required Experience and Skill Requirements:

  • 12-24 months of mortgage industry related experience

  • Typing 35-40 WPM required

  • Knowledge of residential appraisals, comparative market analysis methodology, fair lending requirements and/or a background in real estate

  • Strong verbal and written communication skills,

  • Best-in-class customer service skills via both phone and email

  • Detail oriented with the ability to multi-task

  • Proactive, driven and highly motivated

  • Strong problem solving skills; ability to resolve escalated issues on behalf of the client

  • Ability to collaborate and support others in a team environment

  • Proficient in basic computer skills, including experience with MS Excel, MS Word, and MS Outlook

  • Experience working in a fast paced, production-driven environment preferred

Application Process Includes:

  • Drug testing

  • Background check

For immediate consideration, send your resume to

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.

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