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Payment Processor

Fort Worth, TX | Temp

Post Date: 11/13/2017 Job ID: 85351 Specialties: Administrative/Clerical Pay Rate: $12.00/hour

Do you love helping others overcome their technology challenges? We have that exact position waiting for you! APPLY NOW!!

Job Title: Payment Processor

Location: Fort Worth

Pay: $12/hr.

Schedule: Flexible to work between 7am 7pm, Monday - Friday

Job Description:

  • Process inbound calls to the point of resolution; effectively and accurately handle customer payment inquiries, complaints, and requests for payment information

  • Maintain strong, open communication with co-workers, Supervisors, Managers, and other departments.

  • Strive for excellence in customer satisfaction by providing courteous service to all internal and external customers

  • Answer varied questions regarding Certified Payments operations from customers

  • Encourage open communication by listening attentively and actively

  • Obtain and forward information to other Certified Payments departments and sales associates as needed.

  • Work closely with other departments to research and fully resolve customer issues

  • Assist with any overflow calls from Customer Service queues due to low staffing or high call volume.

  • Adapt and effectively utilize various internal computer applications

  • Adhere to all departmental and company policies

  • Show initiative in reviewing and implementing departmental policies and procedures, as well as suggesting new processes to improve efficiency and customer satisfaction

  • Exhibit leadership capabilities by maintaining above average attendance, a positive mental attitude, the utmost integrity, and professional demeanor

  • Maintain excellent call stats relating to number of calls taken, average call length, quality assurance, average hold time, adherence, etc.

  • Complete miscellaneous projects as assigned by Management staff

Requirements:

  • Prior customer service and technical troubleshooting experience in a call center environment is required.

  • Bankcard industry experience preferred

  • Maintains careful attention to detail, completing multiple or repetitive task, and demonstrates a commitment to accuracy and quality

  • Competently analyzes and prioritizes information to make appropriate recommendations

  • Ability to work independently in a multi-task environment, as well as part of a team

  • Has excellent attendance and completes quality work on time

  • Knowledge of computer software systems including Microsoft Outlook and Microsoft office applications.

  • Bilingual (English/Spanish) is preferred

Application Process Includes:

  • Drug testing

  • Background check

  • Interview with client

For immediate consideration, send your resume to michellez @cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application, come to the Fort Worth office Monday Thursday, between 9am 11am:

CornerStone Staffing Fort Worth

1200 Summit Avenue, Suite 518
Fort Worth, TX 76102


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