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Pharmaceutical Customer Support

Fort Worth, TX | TempToFT

Post Date: 11/03/2017 Job ID: 84352 Specialties: Administrative/Clerical Pay Rate: $14.00/hour

CornerStone Staffing has some Career Opportunity positions available with a Large Pharmaceutical company located North Fort Worth needing Pharmacy Customer Support Call Center Representatives to handle Inbound customer calls.

As the nation s largest pharmaceutical distributor, they are committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time.

As a pharmacy customer support representative you will handle inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues of non-technical nature. This includes documenting calls, communicating new product/service offerings, and escalating critical complex issues to next level of support.

Key Responsibilities:

  • Accept inbound calls and handle customer requests

  • Meet all departmental goals including schedule adherence, average handle time and quality monitoring

  • Communicate effectively with internal and external customers

  • Troubleshoot customer issues, which may involve research, product knowledge, procedures or regulations in order to resolve the problem

  • Document issue in call tracking system

Requirements:

  • Six months customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind

  • Excellent communication skills and the ability to learn quickly

  • Flexibility to work any shift between 6am - 11pm which also includes nights, weekends and holidays. They are a 24/7 - 365 day operation.

Additional Knowledge & Skills:

  • MS Office (Excel, Word, Outlook)

  • Organized and detail oriented

  • Initiative

  • Positive attitude

  • Excellent attendance record

  • Strong schedule adherence

  • Multitasking abilities

  • High levels of engagement

  • Time management skills

  • Minimum of one year experience in a call center environment preferred

  • Pharmacy tech experience preferred

  • Bilingual differential for fluent Spanish speaking individuals!!

To Apply for this Job:

1. Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application

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