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Retail Technical Support Representative

Irving, TX | TempToFT

Post Date: 11/08/2017 Job ID: 84888 Specialties: Administrative/Clerical Pay Rate: $14.50/hour

Do you like helping others? Are you a problem solver? See below how you can APPLY with this great organization!!

CornerStone Staffing has an opportunity for a Tier 1 Help Desk Agent! Are you available for a great opportunity with an amazing company that is built on traditional values and beliefs. Their dedication to professionalism and customer service sets them apart in the industry. This company offers an incredible work environment & are looking to start right away! See below how you can apply today!!

Don t let this opportunity pass you by, email your resume RIGHT AWAY!The client is looking to start right away!

Job Title: Tier 1 Help Desk

Location: Irving, TX

Pay: $14.50/hr

Schedule: Sunday- Saturday , 8:30am - 9:30pm - MUST have flexibility to work any 8 hour shift

The Tier 1 Help Desk Agent supports the retail stores with technical support on POS systems in the store

Primary Responsibilities:

Follow SOP's for assisting stores with trouble shooting

Complete check-list to problem solve system issues

Identify and validate the right processes to fix errors and system issues

High attention to detail

Qualifications:

1+ years Help Desk

High school diploma. Some college preferred.

Ability to work with customized case management software in a fast-paced contact center enviornment

Must be able to work shifts during operational hours (Monday-Friday 8:00am to 8:00pm, Saturday 8am - 5pm), subject to change

Must possess a working knowledge of internet, personal computers, and associated software (including Internet Explorer, Microsoft Word, Microsoft Excel)

Typing skills with a minimum adjusted score of 45 WPM

Must be able to sit at a computer or monitor for extended periods of time

Special Skills / Knowledge Set Required of Position:

Ability to display courtesy and telephone etiquette, call control, typing

Ability to handle stressful situations including changing deadlines

Ability to calm or diffuse volatile situations when handling difficult callers

Application Process Includes:

Drug testing

Background check

Clerical testing *** this is required in order to be presented to the client

Please FEEL FREE TO APPLY IN PERSON DAILY AT 9AM Sharp at the CornerStone Staffing office in LasColinas

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.


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