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Administrator Assistant

Grand Prairie, TX 75050 | Temp

Post Date: 03/12/2018 Job ID: 86936 Specialties: Administrative/Clerical Pay Rate: $15.00/hour

CornerStone Staffing is currently recruiting for the following position:

Job Title: Administrator Assistant

Location: South of DFW Airport- Grand Prairie

Pay: $15/hr.

Schedule: Monday Friday 8 AM 5 PM

Job Description:

  • Answer customer service phone calls related to repairs and After Sales Service issues and inquiries

  • Technical questions

  • Authorized Repair Center Address

  • Repair status, receipt of repair and delivery of repair

  • Cost estimate explanation/questions/revisions

  • Warranty questions

  • Pricing questions

  • Advisement of incoming VIP repair requiring special attention

  • Facilitate certificates of authentication and appraisals

  • Customer service feedback

  • Spare part inquiries

  • Update and maintain the comments in the SAP system

  • Interact with multiple departments and brands, including administration/materials or technical staff about status and escalations for clients

  • Update and maintain dedicated complaint management application

  • Handle complaints via phone, written and email

  • Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior)

  • Take on full responsibility for the client experience

  • Process cost estimate proceeds

  • Maintain and resolve customer service concerns for repairs in a timely manner, as needed. And appropriately escalate customer service issues to leadership team in order to minimize customer dissatisfaction and financial impact.


High school diploma or equivalent is required. Post high school education is preferred.

Required experience:

Minimum 2+years of experience in an administrative assistant role at a similar size company.

Technical skills / abilities:

Exceptional skills in Microsoft Office applications (Excel, Word, Power Point, Access, One Note)

Ability to communicate professionally, both written and verbal throughout organization

Utilization of SAP system

Personal skills:

Exceptional communication and organizational skills required (both written and verbal)

Good interpersonal skills; ability to multi-task.

Application Process Includes:

  • Drug testing

  • Background check

  • Resume Interview

  1. If you are currently registered with CornerStone Staffing, please apply to Order #86936

  2. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board and not currently registered

3. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board:

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