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Coppell, TX 75019 | TempToFT

Post Date: 04/17/2018 Job ID: 88130 Specialties: Administrative/Clerical Pay Rate: $15.00/hour

CornerStone Staffing has partnered with a well known Mortgage Servicing Company in the Coppell area.

Seeking Full-Time Agents!

Job Title: Agent ( 4 openings)

Location: Coppell, Texas

Pay: $15.00/hr

Schedule: Monday - Friday,

(8:00am - 5:00pm)

Job Description:

An Agent is responsible for communicating with Homeowners Associations to request and obtain information about the development. Agent conducts research to locate Homeowners Association contact information, using a variety of tools. Applicant will perform high volume of searching and investigating using web based tools. This position will require phone interaction with 3rd Parties in some cases to locate data. This position will be responsible for requesting and receiving information via phone, fax, e-mail, and mail. Position will require reviewing of HOA documents and inputting data from these documents into system and reports. Applicant will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.


  • Interfaces with internal and external customers to resolve customer service calls/queries/problems.

  • Conduct physical research to locate data requiring the exercise of some judgment and discretion.

  • Communication with HOA to request information.

  • Follow-up until required data is obtained

  • Manage a pipeline of active requests

  • Meet daily, weekly and monthly production and performance SLA requirements

  • Enter appropriate data into application, other form or database.

  • Analyze and interpret information to ensure it meet requirements.

  • Update/maintain database with reviewed and corrected data.

  • Telephone, e-mail, and fax communication with 3rd parties

  • Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

Required Experience and Skill Requirements:

HS Diploma/GED Required

Must have 2 years mortgage processing experience
2 - 4 years related experience
Good written, verbal and communication skills
Strong attention to detail
Analytical skills

Application Process Includes:

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.

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