Back to Specialties

Find Jobs

Brand Ambassador - After Sales

Fort Worth, TX 76155 | Temp

Post Date: 02/22/2018 Job ID: 86628 Specialties: Administrative/Clerical

CornerStone Staffing is currently recruiting for the following position:

Job Title: After Sales- Customer Service Ambassador

Location: South of DFW Airport

Pay: $14/hr

Schedule: 8a-5pm Monday-Friday

Job Description:


Provide customer service to wholesale and retail clients in all areas related to repairs.


Answer customer service phone calls related to repairs and After Sales Service issues and inquiries

Technical questions

Authorized Repair Center Address

Repair status, receipt of repair and delivery of repair

Cost estimate explanation/questions/revisions

Warranty questions

Pricing questions

Advisement of incoming VIP repair requiring special attention

Facilitate certificates of authentication and appraisals

Customer service feedback

Spare part inquiries

Update and maintain the comments in the SAP system

Interact with multiple departments and brands, including administration/materials or technical staff about status and escalations for clients

Update and maintain dedicated complaint management application

Handle complaints via phone, written and email

Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior)

Take on full responsibility for the client experience

Process cost estimate proceeds

Maintain and resolve customer service concerns for repairs in a timely manner, as needed. And appropriately escalate customer service issues to leadership team in order to minimize customer dissatisfaction and financial impact.


  • 3+ years in contact center/ customer service environment

  • Background in the luxury retail sector preferred

  • Strong working knowledge of MS Office

  • Prior experience working in call center

Application Process Includes:

  • Drug testing

  • Background check

  • Resume Interview

  1. If you are currently registered with CornerStone Staffing, please apply to Order #69679

  2. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board and not currently registered

3. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board:

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: