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Customer Service, Associate

Coppell, TX 75019 | TempToFT

Post Date: 06/11/2018 Job ID: 89896 Specialties: Call Center/Customer Serv Pay Rate: $15.00/hour

CornerStone Staffing has partnered with a well known Mortgage Servicing Company in the Coppell area.

Seeking a Full-Time Client Services Associate!

Job Title: Associate, Client Services

Location: Coppell, Texas

Pay: $15.00/hr

Schedule: Monday - Friday, & Saturdays

Must available to work 11am 8pm, Monday Friday and 7:45am 2:15pm on Saturdays.

Job Description:

  • Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.

  • NO SALES.

  • Receive, respond to and process customer telephone inquiries regarding rental applicant screening in a high volume call center.

  • Handle approximately 60+ INBOUND & OUTBOUND calls on average daily.(NO collections or sales)

  • Interact with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.

  • Create and foster a great customer service experience.

  • Interfaces with customers to resolve related customer service calls/queries/problems.

  • Verifies contacts and account information.

  • Examines customer problems and implements appropriate corrective action to respond to customer requests.

  • Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.

  • Maintains and creates logs, reports, records and files.

  • Investigates, analyzes, coordinates and tracks complex customer issues and problems.

  • Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.

  • May interface with other call center customer service representatives to answer questions on process or specialized situations.

Experience and Skill Requirements:

  • 1-2 year call center experience

  • Previous experience working in office environment, computer experience, multi-tasking abilities, fast learner.

  • Candidates must be able to type 35 wpm.

Education:

  • HS Diploma/GED Required

Application Process Includes:

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.


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