Back to Specialties

Find Jobs

Customer Support Representative II

Euless, TX 76039 | TempToFT

Post Date: 03/12/2018 Job ID: 86651 Specialties: Administrative/Clerical Pay Rate: $14.00/hour

CornerStone Staffing is currently hiring a Customer Support Rep for a medical credentialing company!

  • We are looking for candidates who have experience working in the health care, administrative, customer service fields

  • Candidate can not have more than two jobs in the last three years- longevity is important

  • This company has an AMAZING ENVIRONMENT!!!

  • If you do a great job and your attendance is good there is an opportunity to get hired on permanent.

Job Title: Customer Support Representative II

Pay Rate: $14/hr.

Hours : Available between 8a-5pm (Monday Friday) GREAT HOURS for that work/life balance!

Essential Job Functions:

  • Provide friendly, responsive customer service

  • Assist with questions for completion of application, including minimal technical support

  • Answer general inquiries

  • Communicate with all internal

  • Answer incoming calls and transfer to a staff member when appropriate

  • Communicate with all internal workgroups as necessary

  • Handle escalated calls in absence of supervisor

  • Provide internal/external customer service according to established guidelines

  • Respond to customer written inquiries

  • Record details of customer interaction

  • Assign identification numbers for unauthenticated application

  • Analyze applications and provide comprehensive status to authorized users

  • Code medical and graduate medical education programs as necessary

  • Submit updates for institution codes including pre-medical, medical and graduate medical education

  • Review completed profiles to assist with resolving specific board deficiencies

  • Assist with training of team members

  • Additional duties as assigned

Professional Background Required:

Education: High School Diploma or equivalent. College preferred.

Experience: 3-4 years office experience, including 2+ years experience in customer service, preferably in a health care or professional association setting. Working knowledge of Windows environment, experience with Microsoft Office. Typing/data entry skills of 45-50 wpm, with a high level of accuracy. Strong knowledge of FCVS policies and procedures a plus.

Skills: The ideal candidate must possess excellent listening, verbal and writing skills and have the ability to answer a multiple-line call management system. Must be able to analyze, problem solve and make appropriate decisions with minimal supervision. Must possess the ability to effectively

For immediate consideration, send your resume to

**Please include "Customer Support Rep" in the subject line of your email

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am.

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: