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Helpdesk Support Technician

Irving, TX 75063 | TempToFT

Post Date: 03/12/2018 Job ID: 86817 Specialties: Information Technology Pay Rate: $17.24/hour

Are you an experienced Support Technician? Do you have flexibility with your schedule? Are you looking for an amazing opportunity?

I want to speak with YOU!

CornerStone Staffing has partnered with a customer that is a major telecommunication company in the DFW area.

CornerStone Staffing is currently recruiting for the following position:

Job Title: Helpdesk Support Technician

Location: Irving, TX

Pay: $17.24/hr

Schedule: candidates MUST be flexible to work an 8hr shift between the hours noted below. NO EXCEPTIONS!!

  • Sunday- Friday, 8a-5pm

  • Sunday- Friday, 6pm- 7am

Job Description:

  • Provides telephone support to field technicians via multiple methods while they install hardware at client sites.

  • Provides excellent customer support to internal and external clients.

  • Responsible for accurate tracking and documentation of installation timeline and any problems that arise.

  • Responsible to insure timely installation of various pieces of hardware.

  • Responds to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system.

  • Provides timely & effective technical resolution of problems or escalation on behalf of customer to appropriate higher-level technical personnel.

  • Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals.

  • Provides case status updates to Customer and Retail Solutions personnel.

  • Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance.

Essential Duties and Responsibilities:

  • Very technical experince in hardware and software installation

  • Phone Support receiving Customer and Retail Solutions personnel support calls

  • Managing Customer and Retail Solutions personnel support calls including:

  • Logging and support through trouble shooting or advising

  • Logging and escalating or routing call as required

  • Provide case status updates to Customer and Retail Solutions personnel

  • Troubleshoot and perform root cause analysis of reported incidents when they relate to retail solutions hardware, computer and peripherals

  • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Retail Solutions support systems

  • Provide Event Management support including

  • Daily monitoring / checks

  • Logging of noted issues

  • Troubleshoot or assist in troubleshooting of data center related issues

Education/Certification Requirements:


  • High school diploma or equivalence and:

  • BS Degree, technical school graduate, electronics training, or equivalent experience


  • Two or more years of related experience for technical support

  • Certifications, Licenses, etc.

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical Testing

For immediate consideration, send your resume to

Please put " Support Technician" in the subject line

To Apply for this Job:

  1. Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board.

  2. Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board:

  3. After completing the Online Application, come to the Las Colinas office to interview with a recruiter:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd. Suite 155

Irving, TX 75038

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