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Helpdesk Support Technician

Irving, TX 75063 | TempToFT

Post Date: 04/17/2018 Job ID: 88070 Specialties: Information Technology Pay Rate: $20.68/hour

Are you an experienced Support Technician? Do you have flexibility with your schedule? Are you looking for an amazing opportunity?

I want to speak with YOU!

CornerStone Staffing has partnered with a customer that is a major telecommunication company in the DFW area.

CornerStone Staffing is currently recruiting for the following position:

Job Title: Helpdesk Support Technician

Location: Irving, TX

Pay: $20.00/hr

Schedule: candidates MUST be flexible to work an 8hr shift between the hours noted below. NO EXCEPTIONS!!

  • Monday- Friday 7a-3:30pm and/or 10:30am-7pm

Job Description:

  • Provides telephone support to field technicians via multiple methods while they install hardware at client sites.

  • Provides excellent customer support to internal and external clients.

  • Responsible for accurate tracking and documentation of installation timeline and any problems that arise.

  • Responsible to insure timely installation of various pieces of hardware.

  • Responds to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system.

  • Provides timely & effective technical resolution of problems or escalation on behalf of customer to appropriate higher-level technical personnel.

  • Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals.

  • Provides case status updates to Customer and Retail Solutions personnel.

  • Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance.

Essential Duties and Responsibilities:

  • Very technical experience in hardware and software installation

  • Phone Support receiving Customer and Retail Solutions personnel support calls

  • Managing Customer and Retail Solutions personnel support calls including:

  • Logging and support through trouble shooting or advising

  • Logging and escalating or routing call as required

  • Provide case status updates to Customer and Retail Solutions personnel

  • Troubleshoot and perform root cause analysis of reported incidents when they relate to retail solutions hardware, computer and peripherals

  • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Retail Solutions support systems

  • Provide Event Management support including

  • Daily monitoring / checks

  • Logging of noted issues

  • Troubleshoot or assist in troubleshooting of data center related issues

Certification /Requirements:

  • Remedy or similar ticketing system (any) minimum 2 years level 2 with team level experience

  • Must have experience of network and computer installation, configuration and troubleshooting

    • Networking and TCP\IP experience, Desktop Support, DNS Services, DHCP experience

  • Customer support skills level 2

  • Strong analytical skills (must be able to trace connections)

  • Excellent verbal and written communication and presentation skills required

  • Expert customer relationship skills with the ability to communicate professionally in high-pressure situations.

  • Basic SQL scripting nice to have

  • Retail experience highly preferred

  • POS experience highly preferred

  • Ability to type 35 WPM, MS Suite

  • HS Diploma or equivalent and BS Degree, Tech School Grad, Electronics Training or equivalent experiences

Education

  • High school diploma or equivalence and:

  • BS Degree, technical school graduate, electronics training, or equivalent experience

Experience:

  • Two or more years of related experience for technical support

  • Certifications, Licenses, etc.

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical Testing

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.


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