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Valuation Services Specialist

Coppell, TX 75019 | TempToFT

Post Date: 04/17/2018 Job ID: 87833 Specialties: Administrative/Clerical Pay Rate: $16.00/hour

CornerStone Staffing has partnered with a well known Mortgage Servicing Company in the Coppell area.

Seeking a Full-Time Valuation Services Specialist!

Job Title: Valuation Services Specialist

Location: Coppell, Texas

Pay: $16.00/hr

Schedule: Monday - Friday,

(10:15am - 7:15pm)

Job Description:

Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order. Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders. Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting.

Responsibilities:

  • Interfaces with internal and external customers to resolve customer service calls/queries/problems.

  • Verifies contacts and account information.

  • Examines customer problems and implements appropriate corrective action to respond to customer requests.

  • Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.

  • Maintains and creates logs, reports, records and files to document order activity and action items.

  • Investigates, analyzes, coordinates and tracks complex customer issues and problems.

  • May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.

  • May interface with different departments/groups to coordinate resolution of issues.

  • Tracks orders as necessary.

Required Experience and Skill Requirements:

HS Diploma/GED Required

12-24 months of mortgage industry related experience preferred.

Typing 35-40 WPM required

Application Process Includes:

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038.


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