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2 Customer Service Specialists ~ $13

Dallas, TX 75247

Posted: 01/03/2019 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 96969 Pay Rate: $13.00/hour

CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.

Title: 2 Customer Service Specialists

Pay: $13/hr

Schedule: Monday - Friday, 8:30am-5pm

****Temp to Hire****

SUMMARY/PURPOSE OF POSITION

This position is responsible for providing information to customers regarding various child care service transactions (determine eligibility, facilitate requests, etc.), resolve problems, and discuss companies services to educate and engage our families. Position is required to provide high levels of customer service.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Customer Service:

  • Answer incoming calls, and facilitate walk in customers

  • Answer calls and help walk in customers in a professional and welcoming manner

  • Research and assess customer needs

  • Ask open ended and close ended questions to obtain a very clear understanding of what the customer might need in addition to what they re asking for

  • Determine & take appropriate action.

  • This can include but is not limited to wait listing eligible customers, transferring to other providers, and authorizing services.

Customer Education:

  • Educate and offer solutions

  • Be able to interpret and communicate federal and state policies and procedures to customers in an understandable manner

  • Able to educate new customers coming into program

  • Able to offer solutions for other related issues customers might be facing example; if they re not eligible, offer other alternatives that they may be able explore

NON-ESSENTIAL JOB FUNCTIONS

  • May be asked to work on special projects when needed

  • Will provide back up support to other Specialists

  • Other Duties as assigned

JOB SPECIFICATIONS

Education: High School Diploma or equivalent; Associate s or Bachelor s degree preferred; Child Development experience a plus

  • Must possess excellent customer service skills 1+ years in a customer service environment required

  • MUST be fluent in Spanish

  • Comfortable handling large call volumes on a daily basis

  • Able to work in a fast-paced atmosphere

  • Strong computer skills proficiency in Microsoft Word and Microsoft Excel required

  • Able to work in a team environment and be a team player

  • Possess efficient organizational and time management skills

  • Able to problem solve using resources

Application Process Includes:

  • Drug testing

  • Background check

PLEASE APPLY IN PERSON DAILY @ 9am!! Candidates can apply via this posting and add yourself to web posting 96969 on our website.

What Is The Next Step?
Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.


After completing the Online Application, you will need to come to the GP/Arlington office to interview with a recruiter daily @ 9am!!

Our office is located at:

2505 N. State Highway 360, Suite 100

Grand Prairie, TX 75050

(Our office is located in the Grey Tower next door to Chicken Express)

Apply Online

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