Do you want to work from the comfort of your own home? Do you have Healthcare Call Center Manager experience? APPLY NOW and come work for us!

We are seeking Area Managers to join our growing team!! Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!

Job ID: 146699

Job Title: Healthcare Area Manager

Location: WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED

Applicant must reside close to TX (75056), NC (28217), FL (32746) to be considered for this role

Must be available to be on-site for Tech enablement the first week of December

Length of Role: Starts September 9th and ends mid - February 2025, based on the needs of the business candidates can be considered for full-time

Pay: $44-47/hr **BOE**

Schedule: 7am 7pm CST or 8am 8pm EST | must be able to work all shifts

Typically Monday to Friday position, but candidate must be flexible to work Saturday's if needed

POSITION SUMMARY:

Under the general guidance of the Area Director acting as the operations lead for the annual benefit reverification initiative, the Area Manager will serve as a field or home-office based regional manager for one of the Company s work teams within a designated Micro-Hub. In this capacity, the Area Manager will oversee all team members and be responsible for the end-to-end work product and customer service for their team. They will work with the Vice President of Digital Hub to ensure all aspects of the Micro-Hub comply with the company s standard operating procedures. They will also collaborate with the Vice President of Strategic Initiatives as necessary to constantly refine best practices for achieving the company s production, customer service and revenue goals. Staff will include a combination of both salaried and temporary employees with incentive plans.

The Area Manager will be responsible for working with the Area Director acting as the operations lead, and members of the Supervisory staff and recruiting team to hire and train the necessary volume of temporary employees to accommodate assigned Seasonal initiatives associated with benefit re-verification projects.

Throughout the duration of these initiatives, the Area Manager will work with their Supervisor and Hub Lead to ensure all temporary employees meet company standards and achieve specific service-level agreements for daily and weekly productivity. This position is also required to participate in various customer management and market development activities, including, but not limited to, weekly management calls during re-verification periods, daily production huddles and ongoing training sessions.

PRIMARY DUTIES AND RESPONSIBILITIES:

Oversee the administration of a Micro-Hub team.

Act as the management liaison for the team to the rest of the organization.

Lead a team of Supervisor(s) and or/Hub Leads responsible for coaching a team of remote, seasonal Reimbursement Specialists.

Ensure excellence in all aspects of customer service.

Work with the Area Director acting as the operations lead and the VP of Strategic Initiatives to ensure goal attainment during benefit re-verification periods.

Provide reporting and data to support daily and weekly business intelligence around key performance indicators.

Assist Supervisors and/or Hub Leads with handling escalated challenges associated with benefit investigations.

Assist with resolving general reimbursement challenges.

Provides information on relevant reimbursement topics related to our client s products.

Effectively collaborates and communicates with other members of the management team involved in Hub operations.

Provides exceptional customer service to internal and external customers resolves any customer request in a timely and accurate manner, escalates complaints accordingly.

Monitors performance against benchmarks and works with supervisors to suggest changes and solutions as appropriate.

Independently and effectively resolves complex challenges with minimal supervision.

Handles management issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Acts independently to determine methods and procedures on new or special assignments.

Exercise s judgment in selecting methods, techniques, and evaluation criteria for obtaining results.

Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

4+ years experience working in a supervisory or management position within medical insurance or with specialty healthcare providers reimbursement, patient assistance programs, financial assistance programs, and other pharmaceutical reimbursement related activities.

Experience managing a diverse staff (remote management experience is highly desirable)

Technical knowledge of healthcare reimbursement including benefits investigations, coding, billing, appeals process, and navigating complex reimbursement issues with payers and as needed with members of the client team.

Bachelor s degree or specific Practice Management experience preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Knowledge of private payer, Medicare and Medicaid structure systems and reimbursement processes.

Understanding of patient privacy laws including HIPAA and similar state laws

Technical knowledge of healthcare from a patient and provider perspective (miscellaneous codes, billing codes, appeals process).

Knowledge of call center operations and insurance support centers is highly desirable.

Strong leadership and supervisory abilities in a fast-paced, dynamic environment.

Excellent problem solving and communication skills.

Ability to communicate effectively both orally and in writing.

Ability to lead training and coaching sessions with employees.

Strong interpersonal skills and attention to detail.

Ability to manage multiple tasks under deadline in a fast-paced, dynamic environment.

Advanced knowledge of medical insurance terminology.

Strong teamwork abilities

Project management skills and ability to assess and modify plans based on changing requirements.

Ability to work remotely and manage/coach a diverse remote workforce

Ability to resolve associate issues effectively and efficiently.

Ability to proficiently use Microsoft Excel, Word and PowerPoint.

Application Process includes:

Background check, virtual interview and basic clerical assessments

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