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Auto Mechanical Claims Reps- Call Center

Richardson, TX 75081

Posted: 08/15/2019 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 100451 Pay Rate: $18.00/hour

Interested in working for a growing company needing Mechanical Claims Adjustors? If you have been a Mechanic and would love to work in an office environment, helping customers with claims over the phone...THIS IS THE JOB FOR YOU!!! If you have worked at a car dealership or auto repair company and understand the claims and service business, please come see us.

Job Opening: Auto Mechanical Claims Representatives/Call Center

Location: Richardson, TX

Pay Rate: 18.00/hr.

Schedule: Flexible to work 7:30am-7:00pm

Auto Mechanical Claims Representatives will be responsible for retrieving and reviewing maintenance schedules (utilizing manufacturer s resources) to fill out maintenance sheet, requesting any additional information that you may need to make the best possible decision, ordering inspection if required/ discrepancies and assisting other Claim team members with the claims process.

Job Description:

  • Answer inbound calls from service repair facilities and customers looking for claim guidance and approval.

  • Retrieve the customer agreements/contracts via our internal system to confirm coverage and accurately apply the contracts contents

  • Listen and ask questions to clearly understand the reasoning behind the repair order, verify the cost of labor and parts utilizing the specified websites and make a determination regarding the claim request

  • Once determination is made, you will document the details of the calls in a database system


  • High School Diploma or equivalent

  • ASE certification (master-certified eligible) is a plus but not mandatory

  • Thorough understanding of mechanical automotive repair and documentation procedures

  • Previous customer service experience; preferably in an auto dealership or auto repair company

  • Experience using Mitchells, ALLDATA and Edmunds is a plus but not mandatory

  • Excellent written and verbal communication and interpersonal skills

For immediate consideration, click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, visit the Richardson office at 9am, Monday - Thursday, to interview!! Hurry In!

CornerStone Staffing Richardson

2435 North Central Expressway, Suite 140

Richardson, Texas 75080

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