CornerStone Staffing is seeking a Banking Customer Service Representative to join a dynamic and fast-paced Financial Company in Fort Worth! If you have strong organizational skills, past banking experience, and are detail-oriented, this role is the perfect opportunity to grow your career. APPLY TODAY!

Job Title: Banking Customer Service Representative

Location: Fort Worth, Texas 76109 (100% on-site)

Pay Range: $18.00 - $25.00/hr.

JOB ID: 149551

Schedule: Monday & Friday - Remote, Tuesday, Wednesday, & Thursday - Onsite MUST LIVE IN FORT WORTH, TX!

• 8:00 AM - 5:00 PM - For training (2-6 weeks)

• 9:00 AM - 6:00 PM - After training

Position Summary: The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience. In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.

• Will handle anywhere from 30-50 calls per day

• Will be working in 30 different systems

• Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system

• Member of multi-channel contact center supporting:

^{o New and existing client and advisor accounts}

^{o Mobile & online banking support}

^{o Loan servicing}

^{o Transaction assistance}

^{o Bill pay}

^{o Paperless enrollment}

^{o Credit and debit card services}

^{o Deposit account maintenance}

Requirements:

• Minimum 3-5 years bank contact center experience and/or bank operations in a highly complex environment preferred

• 3+ years experience working with digital products, including mobile, online and e-commerce preferred

• 3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software

• _{2+ years experience working with Jack Henry Silverlake core preferred}

• Must possess discernment in being able to apply bank policy and regulations in all situations

• Must demonstrate a history of:

^{o Effective communication}

^{o Critical thinking}

^{o Problem solving}

^{o Emotional intelligence}

^{o Intellectual curiosity}

^{o Interpersonal skills}

Application Process Includes:

• Background check

• Drug Screen

• Clerical Testing

• Finger Printing

• Soft Credit Check

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you.