Bilingual Benefit Customer Care Representative
FORT WORTH, TX 76102-3525 FW
CornerStone Staffing has partnered with a growing Insurance company seeking candidates to assist with Benefits! Apply now!
Job Title: Bilingual Benefit Customer Care Representative
Location: Fort Worth, TX 76102
Pay: $21.62 - 26.43/hour (Based on experience)
Job ID: 139659
Monday - Friday 8am to 4:30pm or 8:30am to 5pm
Provide exceptional customer service
Answer and advise client (employees, retirees, and dependents) questions regarding their benefit plans as appropriate.
Research questions and issues as necessary including discussion with appropriate Carriers and Producer Teams
Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).
Log all activity into designated software for reporting purposes. (Document all calls and emails and comments in EPIC)
Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours. (i.e. voicemail is left at 5:00pm on Friday, call must be returned by 11:00am on Monday.)
Return employee, client, and Account Manager phone calls and emails promptly
Enroll employees according to their current enrollment systems
Answer benefits, HR, Claims related calls as needed by clients
Assist with COBRA Administration as needed.
Build and maintain processes and templates (with Director s assistance) to complete tasks more efficiently and effectively.
As time allows, assist and cross train on other team functions.
Assist with marketing Higginbotham s products and services to clients and prospects as requested.
Adhere to Higginbotham s Employee Handbook
Adhere to Goals and Objectives as presented by the Company and Leadership of your Team for your R&R
Understanding client expectations
Knowledge and understanding of the healthcare insurance industry
Ability to maintain confidentiality and adhere to HIPAA requirements
Ability to resolve any issues or concerns
Specific Knowledge, Skills and Abilities:
Knowledge of employee benefits, COBRA administration and insurance
Maintain appropriate license for advising employees on insurance products.
Thorough knowledge of employee benefit plans and their operations.
Good working knowledge of COBRA administration a plus.
Ability to create, copy, edit, save & send using Word, Excel & Outlook
Ability to type and talk at the same time and navigate through multiple screens
Must be comfortable working in various software programs at the same time.
Must be organized and detailed oriented, self-motivated but not afraid to ask questions.
Needs to be comfortable working with all types of people and on multiple projects simultaneously.
EDUCATION & EXPERIENCE REQUIREMENTS:
Must have current / Active General Lines Insurance License or be willing to obtain it within 30- days.
Prefer five (5) or more years of employee benefits, insurance experience, and customer service
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