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Bilingual Benefit Customer Care Representative

St. Petersburg, FL 33716

Posted: 11/03/2023 Employment Type: TempToFT Specialties: Healthcare Job Number: 140951

Job Description

CornerStone Staffing has partnered with a growing Insurance company seeking candidates to assist with Benefits! Apply now!

Job Title: Bilingual Benefit Customer Care Representative

Location : St. Petersburg, FL 33716

Pay: $21.62 - 26.43/hour (Based on experience)

Job ID: 140951


Monday - Friday 8am to 4:30pm or 8:30am to 5pm

Job Description:

Provide exceptional customer service

Answer and advise client (employees, retirees, and dependents) questions regarding their benefit plans as appropriate.

Research questions and issues as necessary including discussion with appropriate Carriers and Producer Teams

Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).

Log all activity into designated software for reporting purposes. (Document all calls and emails and comments in EPIC)

Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours. (i.e. voicemail is left at 5:00pm on Friday, call must be returned by 11:00am on Monday.)

Return employee, client, and Account Manager phone calls and emails promptly

Enroll employees according to their current enrollment systems

Answer benefits, HR, Claims related calls as needed by clients

Assist with COBRA Administration as needed.

Build and maintain processes and templates (with Director s assistance) to complete tasks more efficiently and effectively.

As time allows, assist and cross train on other team functions.

Assist with marketing Higginbotham s products and services to clients and prospects as requested.

Meet deadlines

Adhere to Higginbotham s Employee Handbook

Adhere to Goals and Objectives as presented by the Company and Leadership of your Team for your R&R

Understanding client expectations

Knowledge and understanding of the healthcare insurance industry

Ability to maintain confidentiality and adhere to HIPAA requirements

Ability to resolve any issues or concerns

Specific Knowledge, Skills and Abilities:

  • Computer proficient

  • Knowledge of employee benefits, COBRA administration and insurance

  • Maintain appropriate license for advising employees on insurance products.

  • Thorough knowledge of employee benefit plans and their operations.

  • Good working knowledge of COBRA administration a plus.

  • Ability to create, copy, edit, save & send using Word, Excel & Outlook

  • Ability to type and talk at the same time and navigate through multiple screens

  • Must be comfortable working in various software programs at the same time.

  • Must be organized and detailed oriented, self-motivated but not afraid to ask questions.

  • Needs to be comfortable working with all types of people and on multiple projects simultaneously.


  • Must have current / Active General Lines Insurance License.

  • Prefer five (5) or more years of employee benefits, insurance experience, and customer service

To Apply for this Job:

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