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Bilingual Customer Service Advisor

Irving, TX 75039

Posted: 06/13/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 145874 Pay Rate: $18.00/hour

Job Description

Are you bilingual in English & Spanish? Do you have great customer service and call center experience?

Are you looking for a NEW and EXCITING opportunity to start RIGHT AWAY? Apply Online Today!

Job Title: Bilingual Customer Service Advisor

Pay: $18/hr

Hours: Monday - Friday, Business Hours, Flexible to work Saturdays as needed

Location: 80% remote / 20% onsite in Irving, TX


Job Description: The Customer Advisor position plays a critical role in delivering our promise to our clients by answering inbound calls with questions related to coverage and eligibility. Strong customer service coupled with the ability to generate lead opportunities is essential

Duties:

  • Following established procedures and guidelines to answer a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism

  • Listens attentively to customer needs and concerns to provide accurate information and the ability to demonstrate empathy while building rapport with the customer

  • Recognizes and creates potential sales opportunities that supports sales team

  • Consistently meets established call handling and lead generation metrics

  • Outbound dialing to obtain potential lead

Job Qualifications:

  • A minimum of two years of prior experience in a customer service call center.

  • Bilingual in English & Spanish is required

  • Highly Proficient in Microsoft Office; intermediate PC skills (specifically Microsoft Word, Outlook, and Excel), AS400 experience a plus.

  • Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution.

  • Superior communication skills and phone presence.

  • Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced environment

Please read requirements carefully as we are prioritizing those that meet the requirements.

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, email your resume to rebeccabr @cornerstonestaffing.com and put "CS Advisor" in the subject line of your email to schedule a phone interview.

*If you are already registered and active with CornerStone Staffing please reach out to your Recruiter and they can have you considered

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!