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Bilingual Customer Service Rep

Fort Worth, TX 76102

Posted: 09/24/2018 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 91751 Pay Rate: $14.42/hour

Do you have excellent customer service experience and love helping others? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!!

Job Title: Bilingual Customer Service representative

Location: Fort Worth, TX

Pay: $14.42/hr depending on experience

Schedule: Monday - Friday, 8am - 5pm

Job Description:The Customer Service Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage. The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.

  • Answers internal calls, external calls, and work calls from the message center and respond to customer request within established time lines in order to maintain service level expectations in regards to call handling time and calls per hour

  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently

  • Compares and evaluates possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances

  • Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service

  • Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns

  • Completes escrow analysis , account maintenance changes within servicing system, payoff requests, research accounts to provide resolution to customers, and handles credit bureau disputes

  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets

  • Effectively provide prompt, accurate, and professional responses to customer inquiries

  • Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clients

  • Promote the image and reputation of the company, while protecting the interests of our mortgagors, the firm, and investors

  • Various duties as assigned

Job Requirements

  • 1+ years of experience in mortgage

  • MUST BE BILINGUAL - Read, Write and Speak Spanish

  • Must be able to work in a high volume call center with frequent distractions

  • Provide quality interactions with internal and external sources

  • Input data and verify information

  • Excellent verbal communication skills able to communicate extensively, effectively and being empathetic to our customers

  • Mortgage Servicing experience

  • Excellent customer service

  • Excellent written communication skills

  • Excellent organizational skills

  • Excellent problem solving skills

  • Solid analytical skills

  • Execute and prioritize multiple tasks

  • Professionalism

  • Ability to work independently in a high volume environment

  • Proficient in Microsoft Office

  • Must be an efficient and effective listener

Application Process Includes:

  • Background check

  • Soft credit check

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application, come to the Fort Worth office to interview with a recruiter:

CornerStone Staffing Fort Worth

1200 Summit Avenue, Suite 518

Fort Worth, TX 76102

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