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Bilingual Customer Service Representative

Irving, TX 75063

Posted: 02/09/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 143189 Pay Rate: $19.50/hour

Job Description

CornerStone Staffing is hiring for a Bilingual Customer Service Representative with a Property Tax Services firm in Irving (75063).

This is a permanent position for someone who has a strong foundation with property taxes, mortgage knowledge and/or research skills.

APPLY TODAY!!

** Must be available to start ASAP*

Required Skills:

  • Bilingual (English & Spanish)

  • 1-2 years call center experience

  • Real estate tax service industry experience

  • Must be able to type 50 wpm+ (you will be tested)

  • Must be able to use 10 key by touch (you will be tested)

  • Microsoft Access proficiency

If Interested:

Bilingual Customer Service Representative Pay: $19.50/hr

Bilingual Customer Service Representative Schedule:

  • MONDAY to THURSDAY, 7AM-7PM CST and Friday 7AM-4PM

  • Flexibility to work within these hours as schedules can fluctuate

The Call Center Representative ensures that all incoming calls receive professional, courteous, accurate, and timely responses to inquiries regarding property tax matters. The role initiates and follows up on appropriate task research when necessary.

Inbound Calls

  • Processes a high volume of incoming routine calls

  • Completes Share fax correspondence received from customers

  • Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution

  • Responds to customer calls and/or email requests and as needed to address questions or concerns

  • Communicates status of assignments to the Lead or Supervisor

Tax Research

  • Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquire

  • Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team

  • Returns homeowner calls as necessary, once research is complete

Bilingual Customer Service Representative Core Competencies

  • Possess excellent communication skills, both written and verbal

  • Ability to work in a fast-paced environment

  • Ability to work independently and as a team, with minimal direct supervision

  • Ability to toggle between various lender systems

  • Ability to retain and recite multiple lender scripts

  • Maintain a call quality assurance average of 90% or better

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington/Grand Prairie Office

Click the Apply Online Button

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to jamies@cornerstonestaffing.com to schedule a phone interview.

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