Bilingual Customer Service Representative
Richardson, TX 75081 RICHARDSON
Job Description
CornerStone Staffing is currently recruiting for the following position:
Job Title: Bilingual Customer Service Representative
Location: Richardson, TX
Pay: $22/hr
Schedule: Monday - Friday 8am-5pm
Essential Duties:
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The Bilingual CSR is responsible to process on the average of 80-100 dealer inquiries via email, phone calls, chat sessions, and ticket system each day.
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Work with Int l customers on unresolved problems and develop alternative solutions to problems.
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Follows up on all customer inquiries and ensures that everything possible has been done to satisfy the customer s needs.
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Analyzes transactions, corrects records and adjusts errors.
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Correctly identify and provide accurate replacement part information on inquiries
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Maintain availability to answer incoming dealer calls. Must attain group target of 100% calls answered within 10 seconds, with a resolution response within 24 hours.
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Provide satisfactory inquiry support to the respective international dealers in the areas of parts availability, pricing, order entry, and order status.
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Initiate and follow up on requested expedite requests from dealers
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Provide basic technical support to the dealers
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Maintain internal group and departmental support for training and marketing efforts.
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Proactively market and sell parts by contacting customers by telephone, fax or email and maintaining a log of those activities.
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Coordinate with other departments to insure the successful fulfillment of the customer s orders and requests.
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Maintain an inquiry database in access of all incoming and outbound calls.
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Will be assigned various projects, participation in product promotions & campaigns, as well as providing support to the department as needed in various capacities.
Basic Qualifications:
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Two-year college degree in Business Administration or equivalent required, with 2-4 years Customer Service experience or related experience in the forklift or construction equipment industry.
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Ability to communicate effectively in both English and the Spanish language through clear, concise writing, email, telephone usage and presentation skills.
Application Process Includes:
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Drug testing
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Background check
For immediate consideration, send your resume to richardson.resume@cornerstonestaffing.com
To Apply for this Job:
Click the Apply Online button, then:
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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