CornerStone Staffing is hiring a Customer Service Representative with a background in healthcare.
If you're looking to grow your career in the healthcare industry, this could be the perfect opportunity for you.

Job Title: Bilingual Customer Service Rep

Location: The Woodlands, TX 77380 (Onsite)
Pay: $18 $21/hour (Based on experience)
Schedule: Monday Friday, 8:00 AM 5:00 PM
Must have flexibility to meet client needs and ensure service excellence.

Position Overview

We re seeking a dedicated Customer Service Representative to join a dynamic healthcare team. This role offers the opportunity to build expertise in Electronic Health Records (EHR), Patient Portal systems, and OKTA Migrations. You will play a key role in providing white-glove support to both patients and healthcare professionals by ensuring seamless access to critical systems.

Key Responsibilities

• Deliver Exceptional Service: Provide high-level customer support with professionalism and care.

• Master EHR and Patient Portal Systems: Gain a strong understanding of workflows and system functionality to support end users effectively.

• Troubleshoot and Document Issues: Accurately document incidents and use troubleshooting techniques to resolve or escalate issues.

• Build Relationships: Work closely with internal teams and clients to foster a collaborative and customer-focused environment.

• Support Team Goals: Contribute to team success by maintaining a positive and productive work dynamic.

• Commit to Continuous Learning: Stay informed on evolving technologies related to EHR, Patient Portals, and related systems.

Required Skills and Qualifications

• Strong written and verbal communication skills with excellent organizational abilities.

• Ability to explain technical information clearly to non-technical users.

• Calm and professional demeanor in high-pressure situations.

• High attention to detail and ability to prioritize in a fast-paced environment.

• Independent problem-solving and critical thinking skills.

• Familiarity with clinical workflows within EHR/Patient Portal systems.

• Typing speed of 60+ WPM.

• Experience providing technical support through phone, email, and ticketing systems.

• Ability to escalate urgent issues appropriately.

• Bilingual in English and Spanish is strongly preferred.

• Energetic, self-motivated, and committed to professional growth.

• Experience in EHR support, clinical settings, or direct patient care is highly desirable.

Experience Requirements

• 1 3 years of experience supporting EHR systems in a clinical environment, preferably with direct patient care or pharmacy exposure.

• Prior experience with EMR/EHR systems is a plus.

• Strong commitment to learning and adapting to meet evolving operational needs.

• Willingness to take on additional duties as assigned while gaining knowledge in OKTA migrations and Patient Portal management.