Join a top automotive retailer in the Irving, TX area as a Bilingual Phone Desk Specialist through CornerStone Staffing-Arlington/Grand Prairie!

If you have call center customer service experience, strong computer proficiency, and are fluent in both English and Spanish, this could be the perfect opportunity for you!

Job Title: Bilingual Phone Desk Specialist

Pay: $19

Schedule: Monday - Friday, 10:00am - 7:00pm

Location: Irving, TX

TWO WEEKS OF TRAINING ON SITE AND THEN TRANSITIONS TO FULLY REMOTE!!!

Position Summary: The Phone Desk Specialist handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through phone conversations, writing emails, determining which SSC department may resolve the potential issue, and researching items to best assist requester. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately.

Job Responsibilities:

• Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management

• Answers phone approx. 40-60 calls a day coming into the SSC Support Desk

• Attempts to resolve the service request; log and monitor progress of all issues

• Provide assistance to dealership personnel in looking up the status of invoices, and other items tracked through the SSC

• Respond to emails regarding potential issues with professionalism and in a timely manner

• Research items using Fortis Link, Cash Pro, DRIVE, Service Desk, and Excel

• Provide resolution information and status on service requests previously called into the Support Desk and escalate critical issues appropriately within the various departments in the SSC.

Qualifications:

• REQUIRED knowledge of Microsoft Office

• REQUIRED Previous Customer Service Experience in a call center environment

• REQUIRED experience with Problem resolution

• REQUIRED experience with inbound calls, and ability to answer phone calls without script

• REQUIRED Fluent in English and Spanish

• Minimum typing speed of 40 WPM

• Professional phone and email etiquette

ALL APPLICANTS MUST BE WILLING TO COMPLETE ONLINE SKILLS ASSESSMENTS AS PART OF THE INTERVIEW PROCESS.

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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