Bilingual Quality Assurance Specialist *HYBRID*
Chandler, AZ 85286 TEMPE | Work from home flexibility TELECOMMUTE US
Job Description
Ready to join a team that values quality, accuracy, and exceptional customer experiences? We're seeking a passionate and detail-oriented Quality Specialist to support a Quality Assurance Team in delivering top-tier service to customers. In this role, you ll play a vital part in ensuring the quality and accuracy of work completed by call center and external business partner team members. If you re looking for a role where you can apply your analytical skills, work collaboratively, and make an impact, we d love to hear from you!
Job ID: 148961
Worksite: Chandler, AZ **Expected to work on-site a few days per month
Hours: Monday through Friday, 8 hour shift between 7 AM and 5 PM
- Availability for occasional overtime during evenings, weekends, and holidays is required
Pay: $18.05/hr.
What You ll Be Doing
- Evaluate and verify the quality and accuracy of telephone and clerical work performed by call center staff and business partners
- Attend calibration sessions to ensure consistency in processes, procedures, and scoring
- Leverage recording and monitoring applications to compile data and generate reports that align with business objectives
- Work collaboratively with team members to meet performance expectations and maintain high-quality standards
Successful candidates will possess:
- Bilingual in Spanish
- 2+ years of experience working in a call center environment
- Strong written communication, attention to detail, and organizational skills
- Proficiency in Microsoft Office applications (Word, Excel, etc.)
- Critical thinking skills and the ability to work effectively in ambiguous situations
- A strong sense of accountability and the ability to maintain regular, predictable attendance
- Capability to work flexible hours, including occasional evenings, weekends, and holidays
- A functional high-speed internet connection to facilitate working from home as needed
- Preferred: Automotive finance experience
To Apply for this Job: Click the Apply Online button, then:
- If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job - NOTIFY YOUR RECRUITER OF INTEREST IN JOB ORDER: 148961.
- If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application
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