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Bilingual Quality Assurance Specialist *HYBRID*

Chandler, AZ 85286 | Work from home flexibility

Posted: 01/27/2025 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 148961 Pay Rate: $18.05/hour

Job Description

Ready to join a team that values quality, accuracy, and exceptional customer experiences? We're seeking a passionate and detail-oriented Quality Specialist to support a Quality Assurance Team in delivering top-tier service to customers. In this role, you ll play a vital part in ensuring the quality and accuracy of work completed by call center and external business partner team members. If you re looking for a role where you can apply your analytical skills, work collaboratively, and make an impact, we d love to hear from you!


Job ID: 148961


Worksite: Chandler, AZ **Expected to work on-site a few days per month 


Hours: Monday through Friday, 8 hour shift between 7 AM and 5 PM 

  • Availability for occasional overtime during evenings, weekends, and holidays is required


Pay: $18.05/hr.


What You ll Be Doing

  • Evaluate and verify the quality and accuracy of telephone and clerical work performed by call center staff and business partners
  • Attend calibration sessions to ensure consistency in processes, procedures, and scoring
  • Leverage recording and monitoring applications to compile data and generate reports that align with business objectives
  • Work collaboratively with team members to meet performance expectations and maintain high-quality standards


Successful candidates will possess:

  • Bilingual in Spanish 
  • 2+ years of experience working in a call center environment
  • Strong written communication, attention to detail, and organizational skills
  • Proficiency in Microsoft Office applications (Word, Excel, etc.)
  • Critical thinking skills and the ability to work effectively in ambiguous situations
  • A strong sense of accountability and the ability to maintain regular, predictable attendance
  • Capability to work flexible hours, including occasional evenings, weekends, and holidays 
  • A functional high-speed internet connection to facilitate working from home as needed
  • Preferred: Automotive finance experience


To Apply for this Job: Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job - NOTIFY YOUR RECRUITER OF INTEREST IN JOB ORDER: 148961.
  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application


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About Chandler, AZ

Ready to jumpstart your career in the vibrant job market of Chandler, Arizona? Nestled in the heart of the picturesque Sonoran Desert, Chandler blends a thriving economy with a laid-back Southwestern charm. Boasting a robust tech sector, diverse culinary scene, and a range of outdoor recreational activities, Chandler offers an ideal blend of work and play. Home to iconic landmarks like the Chandler Center for the Arts, Tumbleweed Park, and the annual Ostrich Festival, this bustling city provides a dynamic backdrop for professional growth. Explore our job listings today and uncover the exciting career opportunities waiting for you in Chandler!