Our client is a leading provider in the Garage Door industry dedicated to delivering high-quality products and exceptional service. We are currently seeking a highly motivated and detail-oriented individual to join our client's team as a Customer Service Representative II (CSR II) who is flexible with handling front desk duties as needed!

Job Title: Customer Service Representative II (CSR II)

Pay : $20.00/hourly

Location: Tempe, AZ

Schedule : Monday - Friday | 7:00am-4:30pm *availability - 8hr shift in those time frames assigned by client*

Job Duties:

• Handle Front Desk duties as needed

• Attend to inbound calls and provide exceptional customer service

• Maintain strong customer relationships and collaborate with team members

• Efficiently manage order entry for medium to large residential dealer and/or builder accounts (annual revenue of $80K and up)

• Address customer inquiries regarding order tracking, order expediting, and product availability for residential, commercial, rolling steel, and parts

• Notify customers promptly about potential backorders, credit issues, order availability, and any relevant order information

• Troubleshoot and follow up on customer inquiries, providing effective solutions

• Process all necessary paperwork for daily operations, including comprehensive management of warranty issues and resolution

• Monitor the completion of daily customer LTL shipments, including UPS and other carriers as needed

• Assist with inventory controls, such as cycle counts, daily inventory level reviews, scrap processing, and loss prevention

Ideal Candidate:

• 3-5 years of customer service experience - Call Center - REQUIRED

• Detail-oriented with strong problem-solving abilities

• Excellent telephone, written, and verbal communication skills for effective interaction with staff and customers at all levels

• Proficient in PC usage and Microsoft Suite

• Strong math skills

• 30 WPM typing speed

• Willingness to learn about products and processes

• Capability to lift up to 50 pounds

On-boarding Requirements:

• High School Diploma or equivalent (GED)

• Criminal Background & Drug Screening

• 2 verifiable employment references
  
  Please read requirements carefully as we are prioritizing those that meet the requirements.
  
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