Manufacturing Customer Service - Order Fulfillment Coordinator

CornerStone Staffing is partnered with the industry leader in manufacturing and fabrication specialized engineered thermoplastic material & I am HIRING for an Manufacturing Customer Service - Order Fulfillment Coordinator in Euless (76040).

Contact Me Today!

Required Skills:

• Excellent customer service in a manufacturing environment REQUIRED!

• Microsoft Word & Excel proficiency

If Interested:

Apply Online @ www.cornerstonestaffing.com

Select Arlington/Grand Prairie Office

EMAIL: jamies@cornerstonestaffing.com with your name and add ORDER to subject line

Mention Job #143280 In Your Communication

Manufacturing Customer Service - Order Fulfillment Coordinator Pay: $18-19/hr (BOE)

Manufacturing Customer Service - Order Fulfillment Coordinator Schedule:

(Temp To Perm)

• Monday to Friday, 7:30AM-6:30PM (8 hours)

Manufacturing Customer Service - Order Fulfillment Coordinator Job Description:

• Manage the Order Fulfillment Process to insure the complete satisfaction of the customer s requirements

• Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff (Typical questions are focused on order status, product information, account status, quoting, product or service)

Manufacturing Customer Service - Order Fulfillment Coordinator Summary of Essential Job Responsibilities:

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.

• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).

• Proactively follow up on quotes to understand what it will take to earn customer business

• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.

• Build relationships with TGC s customer base to fully understand the customer s requirements, communicate them to our production team, and determine our opportunities to earn additional business.

• Coordinate with the Production Department to obtain accurate job cost estimates. Follow up on job cost performance using gross margin reports and make necessary quotation adjustments for repeat business.

• Manage customer inventory requirement through use of Purchase Requisition Process

• Assist with RMA s, NCM s and DDB Red Cards regarding customer complaints.

• Assist with customer collection efforts where necessary

Manufacturing Customer Service - Order Fulfillment Coordinator Qualifications & Competencies:

• Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.

• Ability to establish and improve company procedures for using our software system to efficiently manage the order fulfillment process.

• Proficiency with Windows based software including Microsoft Office Applications.

• Basic to intermediate math aptitudes and a detail oriented information processing capability.

• Experience with reading and interpreting technical drawings preferred

Manufacturing Customer Service - Order Fulfillment Coordinator Required Experience & Education:

• Requires high school graduate reading, communication, math and problem solving skills with 2+ years experience.

• Strong math skills and a detail oriented information processing capability.

• A college degree in business or equivalent experience with formal training, preferred.

Manufacturing Customer Service - Order Fulfillment Coordinator Application Process Includes:

• Background Check

• Drug Screen

• eVerify

• Skills Assessments

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington/Grand Prairie Office

Click the Apply Online Button

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to jamies@cornerstonestaffing.com to schedule a phone interview.