CornerStone Staffing is on the lookout for awesome Healthcare Customer Support Reps to join our team in Cary, NC. If you re someone who s great with handling a lot of incoming calls, scheduling refills, and keeping patients updated on their status, we d love to hear from you!

Why You ll Love This Role:

• You ll be working with one of the biggest independent specialty pharmacies out there, focusing on rare diseases and cancer treatments.

• It s a fantastic opportunity to make a real difference in people s lives.

Here s the Scoop:

• Location: Cary, NC (This job is 100% On-Site)

• Pay: $20.40 per hour

• Schedule: Monday to Friday, 11:30 AM - 8:00 PM EST

• Training: Training hours will be between 9:00 AM - 7:00 PM EST. After that, you ll get your regular work schedule.

What You ll Be Doing:

• Answering inbound calls to help with prescription status, payment scheduling, and other general inquiries.

• Making sure patients get their medication and billing info sorted out quickly and accurately.

• Routing calls to the right people if you can t help directly, to keep things running smoothly.

• Keeping clear and concise notes so everyone on the team knows what s going on.

• Using our management info system to check refill needs, prescription statuses, insurance info, and more.

• Answering patient questions during refill scheduling and connecting them with our clinical team if needed.

• Reporting any adverse events or product complaints to keep patients safe.

• Tackling other tasks as needed, which might vary a bit depending on the team you re on.

What We re Looking For:

• High School Diploma or GED is required; an Associate degree is a plus.

• At least 2 years of experience in a busy call center, with some familiarity with medical terminology. Pharmacy experience is a big plus!

• Great communication skills both speaking and writing and a friendly, professional phone manner.

• Experience with management info systems and Microsoft applications.

• Attention to detail and a solid understanding of medical office practices and terminology are preferred.

• Be ready for a typing and customer service test as part of the application process.

Don t miss this chance to be part of a dedicated team making a real impact! Apply today and start your new career adventure with us!

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Addison office .

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