Call Center/CSR Reps ~ 25 Openings!
Tallahassee, FL 32311 ARLINGTON
Job Description
CornerStone Staffing is hiring for Open Enrollment Representative in Tallahassee, FL
This vital role will provide customer service and problem resolution via inbound calls, outbound calls and/or email.
No previous experience required - APPLY TODAY!
Location: Tallahassee, Florida 32311 (Onsite Only)
Pay Rate: $16.50/hr
Schedule: Monday - Friday | 8am - 6pm EST (must be flexible to work late, phone que must be complete before the team goes home)
Job Description:
This role is the Tier I position assisting customers with Benefits questions
Answers and greets customer s calls in a courteous, friendly, and professional manner using company script
Listens attentively to customer needs/concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
Prepare and complete accurate work and update customer ticket/file via system.
Conduct correspondence with customers and team members.
Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
Other duties, as assigned by your immediate supervisor and/or manager
Skills and Experience | Required Education and Experience:
High School diploma or GED
No previous experience required - Retail Customer Service or Call Center Customer Service preferred
Knowledge of basic computer operations - is a MUST
Ability to demonstrate excellent customer service/support skills
Ability to demonstrate excellent written and oral communication skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
Background Requirements:
Candidates must be willing to submit to a Criminal Background
Employment Verification
Education Verification
Drug Screen test
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you .
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